Location East Providence, RI

**IMMEDIATE NEED!** Customer Service Rep needed for growing global automotive manufacturer. **REQUIREMENTS:**

The requirements for this position are 5 years experience in a customer service role for a manufacturer, Ideally seeking someone with experience in automotive manufacturing industry.

**RESPONSIBILITIES:**

* Timely response to customer inquiries: Answer questions in a timely, efficient and customer friendly manner.

* Help in producing standard proposals for the customer base.

* Thorough knowledge of departmental procedures and policies including: billing, statements, adjustments, product knowledge, installation service changes, disconnects,

trouble calls, updates to customer information, credit checks, and payments

* Thorough and efficient knowledge of current billing systems to include; the ability to

enter all work orders, billing, adjustments, updates to customer information, and account

documentation.

* Thorough understanding of services including pricing, features, and benefits; Determining customer needs and matching service needs

* Understanding of specific automotive, commercial, and or medical sub contracting a

plus.

* Excellent communication skills, listening, paraphrasing, and customer education.

* Developing a positive and professional rapport with both internal and external

customers.

* Communicating areas of concern to departmental supervisors or managers.

* Appropriately refer information or customer inquiries to the correct department.

* Demonstrated experience in a position that requires independent action and follow up.

* Team oriented results and working within a team structure is a must.