About the Role:

10Pearls is looking for a Director of Operations to join the operations team in the VA office. The role will assist the Chief Operating Officer and other departments to execute effectively to support corporate growth. You will be vital in spearheading operational movement and supporting the team with your expertise. You will work closely with human resources, engineering, sales, and marketing to assist with implementation, follow through and other process improvements /operational efficiencies to support company goals. You will join a dynamic and fast-paced environment and work with cross-functional teams to support our growing company.

Your Day to Day:

• Support contract review and negotiations with new clients; support existing clients on customer success related initiatives
• Compose new statement of work to support client engagements
• Assist with management of resource utilization and team allocation
• Oversight for corporate related operations including marketing, corporate communications, and event planning
• Assist with follow up and implementation on key initiatives in US and LATAM offices
• Cultivate a corporate vendor relationship management process and system that drives excellence and continued vendor relations success
• Cultivate a deep understanding of 10Pearls’ processes and procedures and provide insights and suggestions for continuous improvements
• Maintains office services oversight by organizing day-to-day office operations and procedures
• Partner closely with the Director of People Success to support office activities, social employee engagement programs, and driving initiatives to support 10Pearls’ culture
• Create management reports to highlight trends and objectives in the business and drive accountability
• Direct, coordinate, and serve as the key liaison for assigned strategic administrative and operational projects and initiatives

What Our Team is Looking For:

• BA or BS required; MBA preferred 
• 8-10 years working in a similar position 
• 3-10 years directly managing business operations, including experience managing P&L, vendors, and multiple business units
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Strong numerical and analytical skills
• Experience working internationally ( especially in LATAM)
• Good experiences reviewing contracts, non-disclosure agreements and professional service agreements
• Ability to negotiate win/win outcomes from challenging situations
• Skilled at working effectively with cross-functional teams in a services organization
• Able to work in a highly collaborative, iterative user-centered design process
• Experience working in a multidisciplinary environment (with other designers, engineers, data scientists)
• Comfortable multi-tasking and prioritizing tasks and adjusting as needed
• Highly organized and detail-oriented
• Ability to handle confidential and time-sensitive information
• Ability to be nimble and flexible in a fast-paced environment and execute effectively and efficiently
• Excellent communication skills, both written and verbal
• Proficient in Microsoft Office
• You are passionate about your craft
• A growth mindset
• A hunger for constructive feedback
•  A great team player

About 10Pearls:

10Pearls is a growing, energetic, and highly reputed product development company that specializes in mobile apps, enterprise software, gamification, and great user experiences. We are proud to announce that Ernst & Young named Imran Aftab, Co-founder and CEO of 10Pearls an Entrepreneur of The Year 2022 Mid-Atlantic Award finalist, CRN named 10Pearls to its 2022 Solution Provider (SP) 500 List, , recognized on the Inc. 5000 Fastest-Growing Companies List for the 4^th year in a row, winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion for the 2^nd year in a row, was ranked the #1 Most Diverse Midsize Company in Greater Washington, and named on the Washington Business Journal’s 2022 Largest Companies Owned by People of Color in Greater D.C. list. Led by an experienced management team, and serving impressive clients, 10Pearls is seeking professionals with entrepreneurial spirits. We seek professionals who thrive on new challenges. Our employees have the unique opportunity of not only helping solve challenges for our clients but also to help define 10Pearls’ growth and direction. Our unique business practices, culture, and immense opportunity for growth help us attract professionals that have an entrepreneurial spirit. 10Pearls‘ diverse clientele includes start-ups and entrepreneurial ventures, high growth small and medium-sized businesses, as well as large enterprises and corporations that are publicly traded. 10Pearls is headquartered in the Washington DC Metro area with offices globally in South America, Europe, and Asia. Our employees are intelligent, passionate, hardworking, and drive innovative thinking to solve challenging problems for our clients. Our employees from all over the world have highly diverse backgrounds and perspectives. On top of all that, they are good people who want to help each other grow and succeed.

We are growing rapidly but are looking for the right people to join the team. If you are looking for a challenging professional growth opportunity, have an entrepreneurial spirit, high energy, and want to work with others that share your values, we would love to meet you!

We offer a competitive compensation package, including full benefits.

• Medical, Dental, Vision
• FSA, Medical and Dependent Coverage
• HRA (employer-funded for the high deductible health plan option)
• Telemedicine Program (for those enrolled in Medical)
• Flexible Paid Time Off
• Basic Life & Accidental Death & Dismemberment Insurance
• Voluntary Life & Accidental Death & Dismemberment Insurance, both employee and dependents
• Short Term Disability
• Paid Parental Leave
• Group Long Term Disability
• Voluntary Critical Illness, Cancer, and Hospital Indemnity Insurance
• 401(k) (up to 4% employer match, no vesting schedule)
• Onsite Gym
• Onsite cold-brew coffee
• Fully paid parking onsite
• Extracurricular activities, both fun and community service
• Employee Referral Program

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.