Boston Consulting Group is Hiring a Senior Knowledge Analyst - Travel Technology Near Atlanta, GA
As a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Travel, Cities and Infrastructure Practice Area, you will work in a growing global team, delivering value to clients via individual expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and related expertise, etc.). You will contribute on cases and proposals by contributing relevant analysis and insights and help case teams create strong impact for the client. While contributing to client cases, workshops and proposals, occasional travel to serve clients onsite during staffing assignments is expected to understand client requirements, and design / develop solutions. You will support commercialization efforts for the topic/sector working, in conjunction with business leaders, through contributing analysis and insights to proposals, client workshops and marketing materials. Additionally, as a Senior Knowledge Analyst, you will contribute to developing intellectual property & assets for the business and assist in onboarding and training junior colleagues based on your topic/sector expertise. Specifically, you will be part of the Travel, Transport Infrastructure and Leisure (TTL) sector where you will help lead the topic on Travel Technology & Distribution. You will work at the convergence of travel technology across airlines, railways, hotels, cruise lines, theme parks, and more. The TTL sector works with clients on a wide variety of topics, including strategy, sales and distribution, people and organization, post-merger integration, travel operations, digital operations, business transformation, digital transformation, pricing and revenue management, and social impact and sustainability.
Operating comfortably in a client-facing role, managing demanding internal and external clients in a time-limited and problem-solving environment
Building strong relationships and demonstrating ability to bring value to teams at all stages of business development and case work; and at times leading business development and proposal work
Managing and communicating with senior internal and external stakeholders and demonstrating the ability to present and engage your audience effectively
Solving client problems through formulating relevant research and/or analytical approaches in specific areas of expertise; incl. developing structured, clear and engaging stories and materials for clients
Being a self-starter with strong, flexible work ethic with the ability to work autonomously and independently in a global and multicultural team
Working and teaming collaboratively in a group dynamic (often virtual) with proficiency in agile ways of working
Operating effectively in a matrix organization and having the ability to navigate complexity and ambiguity
Quickly adapting to new and innovative ideas, picking up complex concepts and understanding international development trends and issues across a range of topics and sectors
1-2 years of consulting experience in travel technology required; candidates with consulting experience strongly preferred
In lieu of consulting experience, 2 years minimum industry experience required; 3-6 years of industry experience strongly preferred. Candidates with experience in digital strategy, digital marketing, revenue management, customer relationship management (CRM), user experience (UX) design, or product management within technology companies (OTAs, TMCs, metasearch engines, vacation rental marketplaces, etc) or travel operators (airlines, hotels, cruise lines, etc) highly preferred
Strong knowledge in core Travel Technology topics, such as digital transformation in the travel industry, integration of emerging technologies in travel systems, working with global distribution systems (GDS), direct and indirect channel optimization, and measuring technological impact on travel experience and efficiency highly preferred