IT Support Specialist

Your tasks:

• Serve as a dedicated service desk agent, incident analyst, and problem solver.
• Ensure swift incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
• Maintain meticulous records of incident and problem information.
• Offer expert support both remotely and on-site, providing solutions where they are needed most.
• Play a pivotal role in PC environment reconfiguration and installation.
• Contribute to the creation of comprehensive operational support procedures.
• Craft technical content to enrich our knowledge database.
• Manage application testing and administration.
• Collaborate closely with system administration and database administration for seamless execution of tasks.

Your profile:

We value talent and expertise! To thrive in this role, you should bring:

• Proficiency in both French and English, unlocking effective communication channels.
• An ITILV4 certification.
• A minimum of 3 years' hands-on experience in a similar position.
• Basic knowledge of network systems.
• Prior experience working with a ticketing system.
• Excellent proficiency in all Microsoft Office applications.
• A collaborative team spirit paired with a strong customer-centric mindset