Customer Service Officer (Airport)

Benefits

• Professional development and training programs
• Medical Subsidy
• Discounts on our travel packages and services

Responsibilities:

• Welcome guests upon arrival and brief guests on their itinerary, including accommodation, transport, and activities.
• Coordinate with the office and transport providers to ensure timely arrival of vehicles and smooth guest transfers.
• Coordinate guest inquiries, reservations, and special requests
• Demonstrate critical thinking and problem-solving skills to address guest concerns and resolve issues.
• Maintain a high level of attention to detail in all guest interactions and administrative tasks
• Manage time effectively to prioritize tasks and meet deadlines.
• Utilize conflict resolution skills to address any guest issues or disputes.
• Perform other ad hoc assignment and project as and when necessary

Requirements:

• Strong teamwork and communication skills
• Service-oriented and passionate to work in the aviation industry
• Able to work on weekends and public holidays (On rostering)
• Good communication and inter-personal skills to interact with people from diverse backgrounds
• A strong sense of initiative with the willingness to go-the-extra-mile for both internal and external stakeholders
• A calm temperament and conflict resolution skills
• Ability to work independently and be an excellent team player who keeps the team abreast of latest update
• Ability to cope in fast pace environment
• Pleasant personality and a good team player