Customer Service Executive [Japanese Speaking]

[Job ID: 972248]
Responsibilities:

• Support with bilingual communication for Japanese and English in business emails, live chat and document validation.
• Translate and interpret written communications between Japanese and English
• Coordinate with internal and external teams to support business needs in both Japanese and English
• Respond to customer inquiries via email and live chat.
• Handle escalation and provide appropriate solutions within the company`s guideline
• Validation of Business Programs, Orders and Contracts. Request will be via Email
• Review of agreement & orders, ensuring all legal requirement are met.
• Ensure regular update to customer’s queries and resolve within stipulated timeline
• Follow Japan Public Holiday Calendar
• Need to perform overtime during the last week of every month
• Training will be provided
• Any other ad hoc duties assigned

Requirements:

• Must possess JLPT N1 to communicate with stakeholders from Japan
• Problem-solving skills and attention to details
• Strong team player and able to work independently
• Work in a fast-paced environment
• Basic computer skills

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771