Production Support Engineer (Java)

Key Responsibilities:

· Provide day-to-day support for production systems, ensuring system availability and performance.

· Monitor system health and proactively identify potential issues in a Java-based environment.

· Investigate and resolve incidents, service requests, and escalations related to production systems.

· Work with development teams to analyze and troubleshoot production issues, providing root cause analysis (RCA).

· Assist in managing production releases, including deploying code and applying patches in a controlled manner.

· Handle and resolve production environment issues in Java-based applications, including web and database servers.

· Develop and implement automated monitoring scripts and alerting systems to detect anomalies and optimize system performance.

· Manage and maintain production support documentation and knowledge base.

· Support critical production system changes, troubleshooting, and testing.

· Collaborate with cross-functional teams (development, QA, business, etc.) to ensure smooth production operations.

· Assist in system tuning, optimization, and performance enhancements for Java-based applications.

· Participate in on-call rotation, ensuring 24/7 production support coverage.

Required Skills and Qualifications:

· Strong experience with Java programming (core Java, J2EE, Java frameworks like Spring, Hibernate).

· Solid understanding of production environments, including web servers (WebLogic), databases (Oracle), and application servers.

· Familiarity with Linux/Unix systems and basic shell scripting.

· Experience with monitoring tools (e.g., Splunk) and incident management platforms.

· Strong troubleshooting and problem-solving skills in a production environment.

· Experience with database management and Oracle SQL for querying production databases.

· Familiarity with CI/CD pipelines and release management.

· Ability to work in a fast-paced, high-pressure environment, handling multiple tasks and priorities.

· Excellent communication and interpersonal skills, with the ability to work collaboratively with different teams.

Preferred Skills:

· Experience with containerization technologies like Docker and orchestration with Kubernetes.

· Familiarity with DevOps practices and tools (Jenkins, Ansible, etc.).