Technical Client Service Director Jobs

The Technical Client Service Director develops service level standards focused on response times, issue resolution, service quality, and customer satisfaction. Directs and oversees all aspects of an organization's technical customer support policies, objectives, and initiatives. Being a Technical Client Service Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer support and that reflect industry best pra ... ctices. In addition, Technical Client Service Director manages resource decision-making, planning, and best practices. Aligns technical customer support activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Technical Client Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Technical Client Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. More
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