The Merchant Refund Analyst processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Responsible for investigating and reversing credit card charges disputed by the account holder. Being a Merchant Refund Analyst typically reports to a supervisor or manager. May require a bachelor's degree. Being a Merchant Refund Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Merchant Refund Analyst typically requires 0-2 years of related experience.
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