Evaluates, tests, and validates IT systems services and /or software. Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops solutions to resolve problems and makes recommendations for improvements to process, configuration, and products. May develop new or special testing for new products or to troubleshoot and resolve complex issues. Requires a bachelor's degree in IT or related field. Typically reports to a manager. Work is generally independent and collaborative in nature. Contrib ...utes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.More Show Less
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