What does a Home Care Enrollment Representative Do?
The Home Care Enrollment Representative provides information about home care services, eligibility criteria, and policies to patients and families. Coordinates and facilitates the intake process for home care patients. Being a Home Care Enrollment Representative responds to questions and resolves issues to ensure customer satisfaction. Utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. In addition, Home Care Enrollment Representative requires a high school diploma or equivalent. Typically reports to a ... manager or head of a unit/department. Being a Home Care Enrollment Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as a Home Care Enrollment Representative typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.More Show Less
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