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Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently hiring for a Helpdesk Supervisor for its Information Technology Department. With nearly 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of January 2013. The Health Center is a diverse, community-based health care agency. Lowell Community Health Center programs have been recognized as national mode...
Job Details. Job Location. Corporate Office - Dallas, TX. Position Type. Full Time. Job Category. Information Technology. Description. The Help Desk Supervisor is responsible for leading a team of Help Desk Technicians in providing exceptional technical support and assistance to end-users within the organization. This role entails overseeing the daily operations of the Help Desk, handling escalations, ensuring efficient ticket resolution, and sup...
Responsibilities. Key Responsibilities. Direct supervision of the Helpdesk Support Team, including scheduling, training, and performance evaluation. Provide expert-level technical support alongside the team, diving into complex issues and delivering solutions. Ensure the team adheres to ITIL best practices in all aspects of incident, problem, and change management. Develop and maintain a comprehensive knowledge base, encouraging the team's relian...
