What does a Business Process Optimization Director Do?
Directs activities for studying and optimizing an organization's business processes focused on improving operational efficiencies, quality, service, and profitability. Develops research initiatives that study best practices and industry trends. Drives the in-depth analysis of existing workflows, identifying areas needing improvement, and implementing changes. Engages and organizes subject matter experts and cross-functional groups for input and suggestions. Establishes processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-d ...riven analysis of critical functions. Provides documentation, tools, and training to support the adoption of new business processes. Requires a bachelor's degree. Typically reports to top management. Manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.More Show Less
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