Supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Requires a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional are ...a under supervision.More Show Less
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