The Agent Sales Coaching Specialist coaches and motivates the contact center staff to meet targeted sales goals. Designs sales training materials on company products, business practices, and contact center practices. Being an Agent Sales Coaching Specialist may require a bachelor's degree. Supports evaluating sales performance and product knowledge. In addition, Agent Sales Coaching Specialist typically reports to a manager or head of a unit/department. Being an Agent Sales Coaching Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several ... aspects of the work. Working as an Agent Sales Coaching Specialist typically requires 2 to 4 years of related experience.More Show Less
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