Service and Deployment Technician

About ZutaCore

At ZutaCore, we’re changing the rules of how data centers handle heat in the age of AI.

Powered by our patented two-phase ZutaCore® HyperCool® technology, we tackle one of the biggest challenges in modern computing, heat.

As compute power explodes, traditional cooling simply can’t keep up. That’s where we come in. Our waterless, direct-to-chip liquid cooling technology removes heat from the silicon and away from the server. Enabling data centers to run faster, denser, and far more efficiently.

We work at the intersection of AI infrastructure, sustainability, and deep engineering, helping some of the most advanced data centers in the world push beyond today’s limits.

We’re a growing global team driven by curiosity, ownership, and a builder mindset — people who like solving real problems, working hands-on, and making an impact where it matters.

Position Summary

As a Service & Deployment Technician, you will be responsible for providing remote and onsite expert support for deployed ZutaCore solutions, ensuring timely resolution of technical issues and reliable system performance.

In this role, you will take end-to-end ownership of field activities, operating independently in customer data centers while maintaining strong communication with internal teams and stakeholders. You will also support and participate in system deployments, including physical installation, retrofitting, and commissioning of ZutaCore’s cooling solutions.

We are looking for a highly skilled, service-oriented professional with a strong mechanical background, who is proactive, self-driven, and comfortable working directly with customers in dynamic field environments.

Responsibilities

• Provide remote and onsite technical support for deployed systems and take ownership of issues from initial report through resolution
• Work independently in customer environments while maintaining clear communication and regular updates to internal teams and stakeholders
• Perform hardware installation, retrofit, and system integration within data center environments, including testing and troubleshooting
• Coordinate with customers, facilities, and internal teams to ensure site readiness, successful deployments, and proper system operation
• Maintain accurate documentation of support cases, installations, and system status, and contribute to continuous improvement through field feedback

Qualifications

• High School Diploma required; Bachelor’s degree in Mechanical Engineering or related field preferred, or equivalent hands-on experience
• Minimum of 4 years of experience in field service, data centers, mechanical systems, or infrastructure environments
• Experience with cooling systems (CRAC/CRAH, chillers) and basic understanding of electrical systems and power distribution
• Familiarity with data center hardware, server racks, and installation or retrofit activities; Linux knowledge is a plus
• Strong troubleshooting and problem-solving skills, with the ability to work independently and take ownership in field environments
• Self-motivated, proactive, and comfortable working in customer-facing roles
• Strong communication skills and ability to manage multiple tasks and priorities

Why Join ZutaCore

• Work on real challenges at the forefront of AI and data center infrastructure
• Be part of a team that values ownership, independence, and getting things done
• Gain hands-on experience with advanced technologies in real customer environments
• Join a growing company where your work has direct impact and visibility
• Collaborate with a global team that combines deep expertise with a practical, problem-solving mindset