What are the responsibilities and job description for the Customer Service Representative position at zTrip?
Customer Service Representative – Keep zTrip Moving Smoothly in Birmingham, AL
zTrip is North America’s largest taxi provider, operating over 6,000 vehicles across 38 cities. We’re dedicated to providing safe, reliable, and efficient transportation that connects communities and enhances mobility.
We’re looking for a Customer Service Representative to join our dynamic operations team in Fort Collins, CO. In this vital role, you’ll support drivers and customers by coordinating trip details, resolving service issues, and ensuring smooth communication across the fleet.
What You’ll Do As a Customer Service Representative
Apply today to become a Customer Service Representative with zTrip in Fort Collins, CO and help keep cities moving with reliable, community-focused transportation.
zTrip is North America’s largest taxi provider, operating over 6,000 vehicles across 38 cities. We’re dedicated to providing safe, reliable, and efficient transportation that connects communities and enhances mobility.
We’re looking for a Customer Service Representative to join our dynamic operations team in Fort Collins, CO. In this vital role, you’ll support drivers and customers by coordinating trip details, resolving service issues, and ensuring smooth communication across the fleet.
What You’ll Do As a Customer Service Representative
- Assist drivers with trip assignments based on availability and customer needs
- Monitor fleet activity and respond to service-related issues in real time
- Communicate route updates, trip details, and changes clearly and professionally
- Maintain accurate records of trip coordination and vehicle assignments
- Collaborate with operations and dispatch teams to ensure efficiency
- Help resolve unexpected disruptions or emergencies with calm and professionalism
- Experience in customer service, dispatch, logistics, or transportation (preferred)
- Strong multitasking and problem-solving skills
- Clear and effective communication abilities
- Ability to stay composed in a fast-paced environment
- Familiarity with dispatch or routing software is a plus
- Valid driver’s license required
- Competitive hourly pay
- Health, dental, vision, and life insurance
- Paid time off (PTO) and holiday pay
- 401(k) plan with company match
- Career growth opportunities in a fast-paced industry
- A supportive, team-first work environment
- Be part of the largest taxi network in North America
- Help ensure safe and efficient transportation across multiple cities
- Work with a mission-driven team that values service and innovation
- Make a real impact in the mobility and transportation space
Apply today to become a Customer Service Representative with zTrip in Fort Collins, CO and help keep cities moving with reliable, community-focused transportation.
