Operations & Contracts Coordinator

Support Operations. Manage Contracts. Keep Transportation Running Smoothly.

Join the Team at zTrip - Norfolk

zTrip, America's largest taxi transportation provider, is seeking a highly organized and dependable Operations & Contracts Coordinator to join our Norfolk team. This dynamic role combines contract administration, billing oversight, and transportation operations support to help ensure accurate financial processes and efficient daily service delivery.

If you're detail-oriented, enjoy working with data and people, and excel in a fast-paced environment, this is an excellent opportunity to build a rewarding career with a growing transportation leader.

What We Offer as an Operations & Contracts Coordinator:

• Medical, Dental, Vision, and Life Insurance
• 401(k) with up to a 3% Company Match
• Paid Time Off (PTO) and Paid Holidays
• Career Growth and Advancement Opportunities
• Stable Employment with a Growing Organization
• Collaborative and Supportive Work Environment

Position Overview

As an Operations & Contracts Coordinator, you will play a vital role in supporting both administrative and operational functions. From managing contract billing and reporting to assisting with driver coordination and service delivery, you'll help ensure the accuracy, efficiency, and reliability of our transportation operations.

Key Responsibilities of a Operations & Contracts Coordinator:

Contract Administration & Billing Support

• Review and reconcile billing records to ensure accuracy and consistency
• Generate, process, and distribute client-specific invoices
• Monitor billing activity and maintain accurate financial documentation
• Research and resolve invoice discrepancies and account issues
• Track payments and support accounts receivable processes
• Monitor account aging and assist with collections-related reporting
• Maintain compliance with company policies and internal controls
• Prepare operational, financial, and performance reports
• Identify opportunities to improve billing processes and administrative efficiency
• Support audits and documentation reviews as needed

Transportation Operations Support

• Coordinate driver assignments and transportation schedules based on service needs
• Monitor daily transportation activity and assist with operational adjustments
• Communicate with drivers, customers, and internal departments to ensure service continuity
• Assist with route planning, schedule updates, and service modifications
• Maintain accurate operational records and service documentation
• Respond to customer inquiries regarding transportation services and trip status
• Help ensure timely, efficient, and reliable transportation delivery
• Support operational teams in resolving service-related challenges

Reporting & Collaboration

• Compile and analyze operational and billing data
• Assist leadership with reporting, metrics tracking, and performance monitoring
• Collaborate with accounting, operations, customer service, and management teams
• Support continuous improvement initiatives that enhance efficiency and service quality
• Maintain confidentiality and accuracy when handling sensitive information

Qualifications of a Operations & Contracts Coordinator:

• Associate's or Bachelor's degree preferred, or equivalent experience in transportation, dispatching, accounting, finance, administration, or a related field
• 3 years of relevant experience preferred
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent analytical, problem-solving, and decision-making abilities
• Strong written and verbal communication skills
• Experience with billing systems, invoicing, or financial reporting preferred
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Ability to learn new software platforms and operational systems quickly
• Customer-focused mindset with a collaborative approach to teamwork

Why Join zTrip?

• Join the nation's largest taxi transportation network
• Play a key role in both operational success and financial accuracy
• Work with a company focused on service excellence and innovation
• Gain valuable experience across multiple business functions
• Enjoy opportunities for professional growth and advancement
• Make a direct impact on the efficiency and reliability of transportation services in your community

Apply Today

If you're looking for a role that combines administration, operations, and problem-solving in a fast-paced transportation environment, we encourage you to apply for our Operations & Contracts Coordinator position. Join zTrip and help support the people, processes, and services that keep Norfolk moving every day.

Salary : $18 - $18