What are the responsibilities and job description for the Director of Operations position at zTrip BHM?
Lead the Future of Transportation
zTrip, a division of WHC Worldwide, is a national leader in transportation services, delivering innovative, reliable, and customer-focused mobility solutions across North America. As we continue to expand, we are seeking a dynamic and strategic Director of Operations to oversee and elevate performance in the Birmingham market.
This executive role is responsible for driving operational strategy, optimizing performance, and ensuring best-in-class service delivery while aligning local operations with the company’s broader growth objectives.
What We Offer as a Director:
- Comprehensive benefits package: health, dental, vision, and life insurance
- Generous Paid Time Off (PTO) and holiday pay
- 401(k) with company match up to 3%
- Executive-level leadership development and career advancement opportunities within a growing national organization
Key Responsibilities of a Director:
As Director of Operations, you will:
- Provide strategic leadership across all operational functions, ensuring efficiency, scalability, and profitability
- Drive operational excellence through performance management, process optimization, and data-driven decision-making
- Build and maintain high-value relationships with clients, partners, and community stakeholders
- Lead, develop, and inspire high-performing teams, including staff and independent contractor drivers
- Oversee fleet operations, ensuring optimal utilization, reliability, and maintenance standards
- Champion safety, compliance, and training initiatives in alignment with regulatory and company requirements
- Analyze financial and operational metrics to identify trends, risks, and growth opportunities
- Partner with executive leadership on strategic planning, budgeting, and market expansion initiatives
- Ensure consistent delivery of service excellence while meeting contractual and customer expectations
- Foster a culture of accountability, engagement, and continuous improvement across all levels of the organization
Qualifications of a Director of Operations:
- 5–10 years of senior leadership experience in operations, transportation, logistics, or a related field
- Demonstrated success driving operational performance, financial outcomes, and business growth
- Strong executive presence with exceptional leadership, organizational, and team development skills
- Proven ability to influence, communicate, and execute across all levels of an organization
- Strategic thinker with a results-oriented mindset and a commitment to operational excellence
Why zTrip?
At zTrip, we are redefining the transportation experience through innovation, technology, and a relentless focus on service. This is a unique opportunity to join a forward-thinking organization where your leadership will directly shape the future of mobility and operational excellence within a nationally recognized brand.
Join us and help lead the next evolution of transportation.