What are the responsibilities and job description for the Director of Operations position at ASPIRE TEST - Landscape Workshop?
Location: Live within our Southeast footprint
Landscape Workshop, LLC (LW) is a full-service landscape company headquartered in Birmingham, AL. We provide high-end integrated landscaping solutions to customers throughout the Southeast. We are forecasting significant growth in our business. Consequently, we are looking for an experienced Director of Operations to assist in driving the growth of our commercial landscape management services. Be a part of a financially stable, growing company, with an aggressive compensation plan and excellent benefits.
Position Summary:
There will be two primary activities for this person:
i) address operational gaps - this can be anything from temporarily filling an empty seat to providing on-the-ground support to a newly acquired business, and ii) build the capability of the operations team so that we have less operational gaps - this can involve leading classroom training to in-the-line coaching.
Director of Operations responsibilities include (but are not limited to):
- Manages the overall day-to-day operations of crews and coordinates with the team of fellow Account Managers on shared resources
- Ensures that customers are completely satisfied through relationship building, communication and regular site visits
- Identifies resources needed for team and assigns individual responsibilities: schedules, crew members, equipment needs, and repairs
- Available to crew leaders for horticulture training, equipment repairs, daily instructions, labor conflicts
- Ensures a safe environment for employees, clients and the general public
- Effectively applies Landscape Workshop methodology and enforces project standards
- Recommends enhancement services to clients in order to improve site conditions; coordinating with other branch employees to ensure enhancement work is completed successfully, on time and within budget
- Minimizes Landscape Workshop exposure and risks on projects
- Effectively communicate (written/verbal) business development opportunities with team members and sales representatives
- Track and report team hours, extra expenses and extra sales on a weekly basis
- Assists Branch Manager with project budgets
- Facilitate client meetings effectively
- Conducts regular status meetings with crew leaders
- Estimate jobs when needed
- Follow up on proposals generated
- Oversee care and maintenance of equipment
Position Requirements
- Managing landscape maintenance crews and interfacing with customers as a Landscape Workshop Account Manager
- Proficient with computer software programs including Aspire, Word, Excel and Outlook
- Bachelor’s degree from accredited four-year or two-year program preferred or relatable work experience
- Ability to travel the majority of the time, often weeks/months at a time excluding weekends