What are the responsibilities and job description for the Manufacturing IT Support Engineer position at Ztek Consulting?
Job Role: Manufacturing IT Support Engineer
Location: Lansdale, PA/Blue Ball, PA
Job Description:
Must Have Technical/Functional Skills
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Good experience as a .Net developer
- Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
- Good Experience on any SCADA platforms
- Strong experience in database technologies of SQL, Oracle.
- Interaction with SME s on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
- Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
- Day to day incident monitoring and resolution (Service Now preferred)
- Interaction with client (IT & Business users) on functional issues
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Interaction with SME s on functional issues
- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
- Tracks and report progress to stakeholders
- Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
- Flexible
- Excellent communication skills
- Continuous learning attitude
- Team worker
- Meticulous
Salary : $80,000 - $100,000