What are the responsibilities and job description for the QA Engineer ServiceNow Certificate Lifecycle Management position at Ztek Consulting?
Job Role: QA Engineer ServiceNow Certificate Lifecycle Management
Location: Cleveland, OH
Job Description:
Must Have Technical/Functional Skills:
ServiceNow Testing:
- Hands-on experience testing ServiceNow applications/modules.
- Strong understanding of ServiceNow workflows, forms, catalog items, notifications, and integrations.
- Experience validating ServiceNow-based Certificate Lifecycle Management (CLM) processes.
Functional & Integration Testing:
- Expertise in end-to-end functional testing and system integration testing.
- Ability to validate workflows across ServiceNow, certificate authorities, and third-party tools.
- Experience creating test scenarios, test cases, and traceability matrices.
API Testing:
- Strong experience with REST/SOAP API testing using Postman or similar tools.
- Validation of request/response payloads, authentication mechanisms, and error handling.
- Experience testing ServiceNow integrations with certificate management platforms.
Certificate Lifecycle Management (CLM):
- Understanding of certificate issuance, renewal, revocation, replacement, and expiration processes.
- Ability to validate automated certificate management workflows within ServiceNow.
PKI & SSL Certificate Knowledge:
- Knowledge of Public Key Infrastructure (PKI), SSL/TLS certificates, Certificate Authorities (CA), and certificate chains.
- Understanding of security controls related to digital certificates and encryption.
Defect Management & Test Management:
- Hands-on experience with JIRA and/or Azure DevOps.
- Experience in defect lifecycle management, root cause analysis, and test reporting.
Security & Compliance Testing:
- Ability to validate security controls, access permissions, audit trails, and compliance requirements.
- Experience supporting testing in regulated or security-focused environments.
Roles & Responsibilities
- Analyze business and functional requirements for ServiceNow Certificate Lifecycle Management implementations.
- Design, develop, and execute functional, integration, system, regression, and UAT test cases.
- Validate certificate lifecycle processes including issuance, renewal, revocation, replacement, and expiration monitoring.
- Perform API testing using Postman to verify integrations between ServiceNow, PKI solutions, and external certificate authorities.
- Validate security controls, role -based access, audit logging, and compliance requirements.
- Create and maintain ServiceNow ATF scripts and support test automation initiatives.
- Collaborate with ServiceNow developers, infrastructure teams, cybersecurity teams, and business stakeholders to ensure quality delivery.
- Execute end-to-end testing of ServiceNow workflows, notifications, integrations, and reporting capabilities.
- Identify, document, and track defects through JIRA/Azure DevOps and support defect resolution efforts.
- Participate in test planning, test estimation, test execution, and status reporting activities.
- Support release validation, production deployments, and post-implementation testing.
- Contribute to continuous improvement of QA processes, automation frameworks, and testing standards.
Salary : $100,000 - $110,000