What are the responsibilities and job description for the Implementation Manager position at Ztek Consulting?
🚨 Hiring: Implementation Manager
📍 Jacksonville, FL 32204 (Hybrid | 15% Travel)
📄 Contract
We are seeking an experienced Implementation Manager to lead the delivery of ImageCentre and DirectLink implementations for banking and financial institution clients.
Key Responsibilities:
• Lead end-to-end implementation delivery and project execution
• Manage implementation teams, capacity planning, and performance development
• Drive client-facing communication, stakeholder management, and issue resolution
• Serve as the primary escalation point during critical go-live periods
• Oversee project risks, delivery quality, and operational excellence
• Mentor and develop implementation analysts while fostering a high-performance culture
• Collaborate with technical teams on ImageCentre, DirectLink, Teller, Host Integration, and distributed capture solutions
Requirements:
✔ Leadership experience managing implementation or delivery teams
✔ Strong banking, payments, or financial services background
✔ Experience with client-facing project delivery and escalations
✔ Excellent communication, mentoring, and stakeholder management skills
✔ Ability to work US business hours and travel up to 15%
Interested candidates, please apply or reach out directly.