Implementation Manager

Company Overview:

AbbaDox is a leading healthcare technology company specializing in innovative solutions for the radiology industry. We are seeking an experienced Project Manager to join our dynamic team and drive the successful implementation of our cutting-edge radiology workflow solutions. As a Project Manager, you will orchestrate all aspects of new customer implementations, coordinating between specialized teams to ensure successful project delivery.

Role Overview:

The Project Manager will be responsible for overseeing all project management aspects of new customer implementations for our radiology workflow solutions. Working closely with clients and coordinating between internal teams—including the Solutions Delivery team (workflow assessment and application build), Technical Implementation team (interfaces and data migration), and Training team—you will ensure successful project execution. The primary focus will be on project planning, resource coordination, timeline management, client communication, and quality assurance.

Key Responsibilities:

Project Management & Coordination

1. Project Management: Take full responsibility for all project management tasks, including project planning, resource allocation, risk management, and timeline management. Develop detailed project plans, track progress against milestones, and ensure that projects are completed on time, within scope, and within budget.
2. Cross-Functional Coordination: Coordinate between the Solutions Delivery team (led by Manager of Solutions Delivery), Technical Implementation team, and Training team to ensure seamless project execution and alignment of all implementation activities.
3. Resource Management: Work with department managers to allocate appropriate resources across workflow assessment, application build, technical integration, training, and other project activities.

Client Management & Communication

1. Client Communication: Serve as the primary point of contact for clients throughout the implementation process. Communicate effectively with clients, addressing their concerns, providing project updates, and managing expectations.
2. Stakeholder Management: Build and maintain strong relationships with client stakeholders, ensuring their needs are understood and addressed throughout the implementation lifecycle.
3. Client Requirements: Collaborate with clients to understand their unique needs and ensure that the Solutions Delivery team and Technical Implementation team have clear requirements to configure AbbaDox solutions accordingly, while remaining within the contracted scope.

Quality Assurance & Project Delivery

1. Quality Assurance: Ensure successful deployment of AbbaDox solutions by coordinating thorough testing and quality assurance processes across all teams. Validate that implemented systems meet client requirements and are fully functional.
2. Go-Live Management: Coordinate go-live activities across workflow, technical, and training teams, ensuring all components are ready and that the transition to production is smooth.
3. Issue Resolution: Serve as the escalation point for project-related issues, coordinating with appropriate teams to resolve problems quickly and effectively.

Scope & Budget Management

1. Scope Management: Monitor project scope throughout implementation, identifying and addressing scope creep proactively. Communicate scope concerns to clients and leadership as needed.
2. Budget Tracking: Track project budgets and professional service hours, ensuring financial targets are met and providing regular reporting to leadership.

Process Improvement & Collaboration

1. Cross-Team Collaboration: Work closely with Solutions Delivery, Technical Implementation, Training, Product, and Development teams to share client feedback, technical requirements, and suggestions for product enhancements.
2. Process Improvement: Collaborate with the Director of Implementation to identify areas of improvement in the existing implementation process. Contribute to the development and implementation of process enhancements to streamline workflows and improve project efficiency.
3. Documentation: Maintain comprehensive project documentation, including project plans, status reports, meeting notes, and lessons learned.

Requirements:

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, Business Administration, or a related field. Advanced degrees are a plus.
• Project management certification is strongly preferred (CAPM, PMP, Agile certifications).
• Proven experience (at least 2-3 years) in project management for healthcare IT implementations, preferably with radiology workflow systems.
• Experience coordinating cross-functional teams and managing complex technical projects.

Technical Skills

• Strong technical background with knowledge of medical imaging, RIS, PACS, and Patient Engagement systems.
• Understanding of radiology workflows, system integrations, and implementation processes.
• Proficiency with project management tools and methodologies (Waterfall, Agile, hybrid approaches).
• Experience with resource planning, timeline management, and budget tracking.

Key Skills & Personality Traits

• Project Discipline – Methodical approach to planning and executing multiple implementations simultaneously while managing timelines, scope, and resources effectively.
• Organizational Excellence – Skill in breaking down complex implementations into manageable phases and tasks while maintaining meticulous attention to detail and documentation across multiple teams.
• Client-Focused Communication – Outstanding ability to communicate effectively with clients, managing expectations, providing clear updates, and building strong relationships. Ability to translate technical concepts for non-technical stakeholders.
• Cross-Functional Leadership – Strong ability to coordinate and align multiple specialized teams (Solutions Delivery, Technical Implementation, Training) toward common project goals without direct authority.
• Problem-Solving Mindset – Ability to identify issues early, coordinate appropriate resources, and develop practical solutions under pressure.
• Adaptability & Resilience – Persistence in driving projects to completion despite obstacles, with flexibility to adjust plans when circumstances change.
• Accountability & Ownership – Takes responsibility for project outcomes, proactive communication, and stepping in wherever needed to ensure client success.
• Risk Management – Proactive approach to identifying project risks and developing mitigation strategies before issues impact timelines or scope.
• Collaborative Spirit – Works effectively across teams and with clients to achieve successful outcomes, fostering positive working relationships.
• Continuous Improvement – Actively seeks feedback and contributes ideas to enhance implementation processes and efficiency.

Joining AbbaDox:

At AbbaDox, we are committed to fostering a supportive and inclusive work environment that empowers our team members to reach their full potential. As a Project Manager, you will have the opportunity to shape the future of radiology workflow solutions and make a significant impact on healthcare organizations' efficiency and patient care. If you are a highly motivated individual with a passion for healthcare technology, strong project management skills, and the ability to coordinate complex implementations across multiple teams, we invite you to apply for this exciting role. Together, let's revolutionize radiology workflow and transform patient experiences worldwide.