What are the responsibilities and job description for the Staff Escalation Engineer (DevOps) position at Zscaler?
About Zscaler
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
Responsibilities
As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability, Availability and Scalability. This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Sr. Manager, Software Engineering QA, you'll be responsible for:
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) benefits.
Base Pay Range
$129,500 - $185,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 65 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.
Responsibilities
As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability, Availability and Scalability. This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Sr. Manager, Software Engineering QA, you'll be responsible for:
- Owning and resolving escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
- Collaborating with development, security, and operations to design and implement code/configuration fixes for complex system issues
- Monitoring system health, performance, and security via PagerDuty; enhance alerting to meet SLOs
- Building diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
- Leading production service ownership and supportability by deploying critical fixes, making key deployment decisions, responding to high-pressure off-hours events, and contributing positively to team culture
- Expert troubleshooting, debugging, and root-cause analysis for complex, high-priority incidents, with 5 years of live production triage using CPU/memory profilers to diagnose resource exhaustion
- Strong hands-on skills in Python, Bash, and Java; cloud platforms (GCP, AWS, Azure); and IaC/configuration tools (Terraform, Ansible), with experience deploying production releases to GCP and data centers via CI/CD
- Must have the ability to write complex MySQL queries and generate business reports
- Experience with authentication protocols such as SAML and OAuth
- Solid networking fundamentals (TCP/IP, UDP, ICMP) and debugging with Postman and packet captures; proficient with monitoring/alerting tools (Grafana, Klodfuse) and building dashboards for key service metrics
- Experience developing applications with Java, REST APIs, MySQL, and jQuery
- Bachelor’s degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) benefits.
Base Pay Range
$129,500 - $185,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Salary : $129,500 - $185,000