What are the responsibilities and job description for the Business Development and Account Manager position at Zotefoams?
Zotefoams plc is a world leader in cellular material technology, with facilities in Croydon, UK; Kentucky and Oklahoma, USA; Brzeg, Poland; and Jiangsu Province, China (T-FIT).
We produce lightweight foams for a wide range of markets including sports and leisure, aviation, automotive, and healthcare. Zotefoams also owns and licenses patented technology and supplies advanced insulation systems.
The Company is on a strong growth trajectory, with significant revenue and profitability increases in recent years and ambitious plans for the future.
About the Role:
This role combines strategic account management with proactive business development across the US market. Reporting to the US Sales Director, you will own and grow a portfolio of established customer accounts while also identifying and converting new business opportunities within agreed market segments.
The role is home based within the USA and involves regular travel to customers, manufacturing sites and industry events. Approximately 60 percent of the role is focused on account ownership and customer development, with around 40 percent dedicated to new customer acquisition and market expansion.
This is a highly visible commercial role with real impact, suited to someone who enjoys building long term customer partnerships while actively driving growth.
Role Responsibilities:
Account Management
• Own and develop a portfolio of key and strategic customer accounts
• Build strong, long term relationships as the primary commercial contact
• Understand customer applications and requirements, advising on the right materials and solutions
• Lead commercial discussions covering pricing, contracts, supply and issue resolution
• Partner closely with technical, operations and product teams to support customers and new developments
• Track account performance against budget and targets
• Identify and deliver growth opportunities within existing customers
Business Development
• Identify, qualify and pursue new business opportunities across target US markets
• Execute a structured, disciplined approach to new customer acquisition
• Monitor market trends, competitor activity and emerging applications
• Generate and convert leads into sustainable, long term revenue
• Support customers through new product development and approval processes
Sales Planning and Reporting
• Deliver sales targets in line with agreed budgets
• Build and manage sales plans with short, medium and long term objectives
• Maintain accurate pipeline management and sales forecasting
• Provide regular reporting on sales performance and market activity
• Contribute to wider commercial strategy and go to market initiatives
Customer Service and Collaboration
• Deliver a responsive, professional customer experience
• Act as the voice of the customer internally and escalate issues when required
• Work collaboratively across sales, technical, operations and supply chain teams
• Contribute to a team focused, values led culture
What you'll need:
• Degree level qualification or equivalent commercial or technical experience
• Proven experience in a customer facing commercial role
• Background combining account management and new business development
• Demonstrated success building customer relationships and driving revenue growth
• Experience selling technical or engineered products preferred
• Experience working within a matrix or international organisation advantageous
• Willingness to travel regularly across the US, up to 50 percent
What were looking for?
• A commercially driven, results focused mindset
• Strong relationship builder with a consultative sales approach
• Confident negotiator with sound commercial judgement
• Self starter who is organised, disciplined and comfortable working autonomously
• Comfortable operating in a fast paced, growth oriented environment
• Clear communicator who can influence at all levels
• Collaborative team player who thrives in a global business
Why Join Us?
At Zotefoams, we believe in fostering a supportive and innovative environment where everybody can thrive. By joining us, you will be part of a dynamic team that values collaboration, continuous improvement, and opportunities for professional growth and development.
Our Values
Courage - The courage to take bold action to ensure that we succeed in tackling our challenges and opportunities.
Impact – Dedicated to making a significant and positive impact in everything we do.
Respect - Cultivate a respectful and inclusive environment where everyone is valued and collaboration is encouraged.
Zotefoams is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees