What are the responsibilities and job description for the Atlassian Administrator position at Zoot Enterprises, Inc.?
Atlassian Administrator
Location: Bozeman, MT, 59718
Job Description:
The Atlassian Administrator is responsible for configuring, maintaining, architecting and troubleshooting Zoot’s Atlassian systems. This role will focus on building scalable workflows, automations, and system configurations that support business and engineering processes. Additionally, the Atlassian Administrator will support Zoot’s Microsoft 365 implementation alongside the Corporate team. The Atlassian Administrator position is fast paced and ever changing and requires regular management of changing priorities.
For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.
Essential Job Functions:
- Provide ongoing support, maintenance, and strategic guidance for Atlassian products (e.g., Jira, Confluence, Bitbucket, Bamboo). This includes recommending and supporting company initiatives (e.g., migrations).
- Design, configure, and maintain Jira and Confluence, including workflows, issue types, automation, spaces, templates, and overall system structure aligning to stakeholder and business needs.
- Establish and enforce platform standards, governance, and best practices, including naming conventions, permission models, and scalable configurations.
- Provide ongoing administration, optimization, and support for Atlassian Cloud products, including user training, documentation, and management of apps and integrations/add-ins.
- Assist with administering Microsoft/Office 365 solutions (e.g., SharePoint, PowerBI).
- Participate in disaster recovery planning, testing, and ensuring system resilience at all times.
- Participate in scheduled maintenance windows.
- Assist with troubleshooting the corporate environment, including software, hardware, business applications, and communication platforms (e.g., Atlassian products, Teams), resolving system errors and crashes.
- Enforce policies, manage access controls, and identifying/responding to suspicious activity and potential cyber threats.
- Utilize ticketing system to track issues, changes, logging work completed, next steps, and general communication to users and teams.
- Assist with administering data backup strategies to ensure data protection.
- Generate and track purchase orders (e.g., software).
- Create and maintain general reports and responses (e.g., audit requests).
- Collaborate with other teams like network administrators, application developers, security engineers, and service operations, address user concerns, and assist with general communication triage and remediation.
- Monitor external services for outages and communicate internally with appropriate stakeholders.
- Proactively identify changes necessary to maintain a modern corporate environment. Work with other internal departments to analyze requirements. Assist with evaluating and recommending IT solutions, products, and services.
- Orchestrate the corporate environment in alignment with Zoot’s policies, procedures, team expectations, and Change Management and Release Management processes.
- Recognize when issues exceed personal scope after thoroughly troubleshooting first, documenting efforts, then escalating appropriately to ensure timely and effective resolution.
- Track time on a basis that is required by accounting.
- Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
- Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal customers.
- Respond to requests to assist in problem resolution, including after-hours support needs.
Education, Training, and Experience Requirements:
- High School Diploma
- Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
- 2 to 3 years of experience in related field. Or an equal combination of education and experience.
Physical Requirements:
All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.
Working Conditions | Work Hours | Location:
This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position. This position may occasionally require travel. The Information Security Analyst position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.