What are the responsibilities and job description for the ServiceNow Technical Architect position at Zone IT Solutions?
Job Description
Required Skill & Qualifications:
Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.
Maintains the stability and usability of the platform across production and non-production environments
Performs application maintenance to include performance monitoring and error identification and remediation
Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.
Leads upgrade planning and execution
Manage instance security: user/group access, administration, access control lists. etc.
Provides configuration assistance to developers
Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.
Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.
Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.
Manage system documentation, runbooks and knowledge articles.
ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM
Roles & Responsibilities
Design end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM)
Define technical architecture, data models, integration patterns, and customization strategy
Ensure compliance with ServiceNow best practices and out-of-the-box-first principles
Establish development standards, coding guidelines, and architectural guardrails
Review and approval:
Custom apps
Script includes
Integrations
Complex workflows & automation
Ensure upgrade-safe, maintainable solutions
Architect and guide integrations using:
REST/SOAP APIs
MID Server
Spokes & Integration Hub
Event-driven / async patterns
Ensure data consistency, security, and performance
Security & Compliance
Leadership & Mentoring