Family Support Counselor

Zoe Way Culture Community Support Associate — Youth Behavioral Health

Location: Louisville, Kentucky Reports to: Clinical Director or designated qualified supervisor

Position Overview

Zoe Way Culture seeks a dependable, skilled Support Counselor to help children and adolescents practice the skills they need to participate safely and successfully at home, in the program, and in the community. The position supports youth and families, including those involved in foster care, through structured activities and consistent, respectful guidance.

This position is designed as a nonlicensed Community Support Associate role under qualified supervision. The Support Counselor follows the individualized treatment plan and clinical team’s direction, observes participant response, and helps youth apply learned skills in everyday situations. Professionalism, patience, and consistent boundaries are essential.

Essential Responsibilities

· Provide assigned skills practice, prompting, modeling, and reinforcement connected to each participant’s treatment goals. Support communication, emotional regulation, coping, problem solving, healthy relationships, and daily routines.

· Lead or assist with approved individual and group support activities within verified qualifications. Prepare materials, explain expectations clearly, adapt activities to developmental needs, and maintain a safe environment.

· Help participants practice skills during approved program and community activities. Encourage independence, positive choices, and respectful interaction; recognize effort and progress without using coercion or humiliation.

· Follow established behavior support and safety plans. Use approved de-escalation techniques within training, request clinical assistance promptly, and follow emergency procedures when immediate safety is at risk.

· Observe changes in functioning, participation, mood, or behavior and communicate factual concerns to the supervisor. Follow clinical direction without independently changing treatment plans.

· Document the goal addressed, support provided, participant response, progress, and next steps accurately and promptly. Complete incident reports and communicate urgent concerns without waiting for routine documentation.

· Coordinate with clinicians, the Case Manager, peer staff, and authorized caregivers so strategies remain consistent. Reinforce approved approaches and identify practical barriers that require referral or clinical review.

· Participate in supervision, staff meetings, training, and quality reviews. Maintain organized activity materials and suggest improvements based on participant needs and observed results.

Safety and Scope of Practice

Protect participant dignity, confidentiality, and rights. Follow safeguarding, consent, abuse or neglect reporting, and professional boundary requirements. The title does not authorize independent counseling, diagnosis, psychotherapy, medication management, or clinical risk assessment. Provide only services approved for the employee’s qualifications and refer clinical decisions to qualified staff.

Required Qualifications

· At least 18 years of age with a high school diploma, GED, or qualifying comparable educational documentation.

· At least one year of full-time experience working with individuals receiving treatment for a mental health or co-occurring disorder. Experience should demonstrate dependable direct support and effective professional boundaries.

· Complete a Kentucky-approved Community Support Associate training program of at least 10 hours within six months of hire. Zoe Way Culture’s onboarding goal is completion during the first 90 days; meet any earlier service or payer requirements before the relevant assignment.

· Complete at least six hours of relevant continuing education during each subsequent year of employment and maintain required training records.

· Demonstrate calm communication, sound judgment, reliable attendance, accurate written documentation, and the ability to follow individualized plans and supervisory direction. A master’s degree or independent clinical license is not required.

· Satisfy applicable background, registry, credential, and exclusion screening requirements and complete Zoe Way Culture’s orientation and competency review.

Preferred Qualifications

Completed Community Support Associate training; college coursework or a degree in a behavioral health or human services field; and direct experience supporting children or adolescents. Experience with foster care, trauma-informed approaches, structured group activities, and community-based youth services is preferred.

Supervision and Work Expectations

Work under a qualified supervisor and attend documented face-to-face supervision at least once every two weeks. Seek guidance whenever needs exceed training or assigned responsibilities. Complete agency-required safety, de-escalation, CPR, and first-aid preparation before duties that require them.

Assignments may include program activities, community visits, and approved evening programming. If driving is assigned, maintain a valid driver’s license and meet agency insurance and driving requirements. Transport participants only when authorized and trained for the assignment.

First 90 Days

· By day 30: Complete orientation and screening; establish supervision; learn safety, documentation, and reporting procedures; review assigned treatment goals; and begin approved training and observation.

· By day 60: Demonstrate safe activity facilitation, appropriate prompting, accurate documentation, and effective escalation of concerns. Deliver assigned supports under supervision and receive direct performance feedback.

· By day 90: Complete planned CSA training and credentialing with Zoe Way Culture, including applicable payer requirements. Demonstrate competency in assigned services and review participant progress, documentation quality, and professional development goals.

Performance and Application

Success is measured through progress on assigned skills, safe participation, consistent implementation of plans, timely records, professional boundaries, and supervision compliance. Submit a resume, relevant education and training documentation, and professional references.

Pay: $20.00 - $24.06 per hour

Work Location: In person

Salary : $20 - $24