What are the responsibilities and job description for the Kore.ai Solution Architect position at Zodiac Solutions, Inc?
RESPONSIBILITIES
- Work closely with the client teams to define and architect the solution for our clients on Kore.ai XO platform. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client's expectations delivering tangible business value to our clients.
- The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
- Build high level chatbot architecture with backend integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
- Have migration and upgrade experience in various of Kore.ai.
- Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirement.
- Review and integrate the technical architecture requirements.
- Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
- Provide input into final decisions regarding hardware, network products, system software and security.
- Experience to various backend systems like ServiceNow, Salesforce, IVR, Amazon Lex, ASR/TTS systems is a plus.
MUST HAVE SKILLS
- Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
- Working experience in Kore.ai AI platforms (XO 10.x and 11.x)
- Should have excellent communication and presentation skills.
- Should have good experience in Prompt Engineering, GenAI, LLMs etc.,
- Work autonomously and be comfortable building projects from start to finish.
- Work and delivery programs in a global delivery model.
- Skill - NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API's.
OTHER SKILLS WE'D APPRECIATE
- Lead, collaborate and work efficiently amongst a team of developers and designers.
- Willing to travel as required.
- Knowledge and expertise in Kore.AI will be an added advantage.