What are the responsibilities and job description for the Major Incident manager position at Zodiac Solutions, Inc?
Job Title: Major Incident manager
Location: : Iselin, NJ (Onsite)
Job Description:
Strong experience in Major Incident Management with expertise in ITIL processes and triaging using tools like AppDynamics, Dynatrace, Datadog, and Splunk
.
Key Skills
:Handle and coordinate IT/cyber incidents to ensure quick resolution and minimal impact
.
Responsibilities
:Manage incident lifecycle (identify → resolve → close
)Coordinate with SOC, IT, and business team
sCommunicate updates to stakeholder
sConduct RCA and improve processe
s
Requirements
:5 years in Major incident management/IT/cybersecurit
yExperience with ServiceNow, Splun
kKnowledge of NIST or ITIL framework
s
Preferred
:Certifications like ITIL, CISS
Salary : $110