What are the responsibilities and job description for the Job Opportunity (Full time) -- Process Architect Card Processing Las Vegas, NV onsite position at Zodiac Solutions Inc.?
Process Architect Card Processing is one of the mandate skills for this position
Location : Las Vegas, NV onsite Full Time.
JOB DESCRIPTION
Title: Senior Process Architect - Card Issuer Operations Transformation
Level: Senior / Principal
Role Overview
This is a senior hands-on process architecture role sitting at the heart of a large-scale unified case management transformation for a major credit card issuer. The Senior Process Architect owns the end-to-end current-state and to-be-state process design across the full back-office operation - spanning fraud management, disputes, collections, phone servicing, FCRA/compliance, letters, mailroom, payments and originations. You will lead the discovery and process capture programme, drive the prioritisation framework, translate process designs into platform architecture and integration requirements, and act as the primary bridge between the business operations team and the technology build team. This is not a documentation role - you are expected to challenge, redesign and architect the future operating model.
Key Responsibilities
Process Discovery & Architecture
Lead structured discovery workshops across all 11 operational domains - facilitating sessions with senior SMEs, process owners and compliance leads
Own the current-state process architecture across ~400 L2 processes - swim-lane diagrams, step-level RACI, system touchpoints, exception paths and SLA mapping
Apply the prioritisation framework (Green $, Swivel-Chair, Volume, UPH/FTE gap, Risk & Compliance, Upstream/Downstream Impact, Integration Complexity) to produce a scored, tiered process backlog
Identify process redesign opportunities beyond documentation -challenging legacy patterns, rework loops and manual workarounds
Define the to-be process architecture for High and selected Medium complexity processes on the unified case management platform
Platform & Integration Architecture
Translate process designs into functional specifications for the case orchestration engine, business rules engine and agent desktop
Define workflow states, decision branch logic, SLA clock configurations and routing rules for each process
Identify and document integration touchpoints per process - specifying API contracts, event triggers and data requirements for each of the 28 backend systems
Collaborate with the integration architect to ensure process designs are technically feasible and integration dependencies are correctly sequenced
Define the canonical data model requirements driven by process needs - not system capability
Prioritisation & Stakeholder Engagement
Present discovery findings and prioritisation outputs to COO, CIO and CFO-level stakeholders
Run prioritisation scoring sessions with the Operations Committee - validating scores, challenging assumptions and producing the signed-off process backlog
Manage process owner sign-off workflow - ensuring each domain's current-state baseline is validated before build commences
Translate OER, AHT, STP%, Cost/Case and TAT targets into specific process design requirements and success metrics
Quality & Governance
Own the master process inventory tracker - the single source of truth for all 400 processes across current state, to-be state and build status
Review all BA-produced documentation for architectural consistency, completeness and compliance with discovery standards
Define and enforce process documentation standards across the engagement
Produce the discovery findings presentation for executive stakeholders -board-ready
Essential Experience & Skills
10 years in process architecture, business analysis or operational transformation -with at least five years in financial services
Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments
Proven experience leading process discovery and current-state documentation at scale (100 processes)
Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent
Fluent in swim-lane process mapping tools - Visio, Lucidchart, or equivalent
Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders
Strong commercial awareness - able to build and validate Green $ savings cases and ROI models
Experience with prioritisation frameworks and backlog management in an agile delivery context
Strong written communication - capable of producing board-ready discovery packs and executive presentations
Desirable
Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS
Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing
Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)
Six Sigma Green Belt or Black Belt
Experience sizing and presenting commercial business cases for technology transformation programmes
Process discovery tools such as Celonis