Quality Management System (QMS) Specialist

Summary / Objective

The QMS Specialist is responsible for executing, maintaining, and continuously monitoring quality management system (QMS) procedures and processes. This role supports the Director of Quality in system governance, compliance, and continuous improvement initiatives to ensure effectiveness and sustainability of the QMS.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ensure the Quality Management System complies with ISO 9001, API Q1, and applicable customer requirements to sustain certifications.
• Maintain consistent application of QMS procedures across multiple manufacturing facilities, escalating system-level gaps or conflicts as needed.
• Perform day-to-day QMS activities, including management of training records, document control coordination, procedure updates, and compliance with documented information requirements.
• Administer the internal audit program, including scheduling, auditor coordination, tracking findings, and verifying corrective actions.
• Support preparation and execution of Management Review, including compiling metrics, audit results, and corrective action status.
• Maintain and track the corrective and preventive action (CAPA) system, ensuring timely root cause analysis, action implementation, and effectiveness verification.
• Provide QMS-related training and awareness to ensure employees understand applicable procedures and requirements.
• Track and report key QMS performance indicators, including audit outcomes, CAPA status, document control metrics, and compliance trends.
• Support cross-functional QMS initiatives with Operations, Quality Control, Project Management, and other departments.
• Evaluate overall QMS effectiveness by identifying trends, recurring issues, and system gaps, and escalate improvement opportunities to leadership.

Skills and Abilities

• Strong analytical and problem-solving skills using logic and structured reasoning.
• Ability to monitor and assess QMS performance and support corrective actions.
• Effective active listening and interpersonal communication skills.
• Strong collaboration across cross-functional teams.
• Proficiency in reading and interpreting technical documents and procedures.
• Clear written and verbal communication tailored to the audience.
• Effective time management and prioritization skills.
• Ability to analyze complex issues and support implementation of solutions.
• Understanding of QMS functionality and system interactions.
• Ability to monitor performance metrics and support improvement actions.
• Sound judgment and decision-making capabilities.
• Adaptability to new information and changing environments.
• Ability to deliver training using appropriate instructional methods.
• Capability to support organizational change and continuous improvement initiatives.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

The role primarily operates in office, meeting, and training environments. Occasional exposure to manufacturing areas requires use of personal protective equipment (PPE), including hard hats, safety glasses, hearing protection, and appropriate footwear.

Physical Demands

• Regularly required to stand, walk, talk, and hear.
• Occasionally required to sit, stoop, kneel, or crouch.
• May lift office materials up to 10 pounds.
• Requires close vision for detailed tasks.

Position Type / Expected Hours

Full-time position. Standard work schedule is Monday through Friday. Additional hours may be required based on project needs or deadlines.

Travel

Occasional domestic and international travel may be required.

Knowledge Requirements

• Manufacturing processes, quality control methods, and cost considerations.
• English language proficiency (grammar, composition, comprehension).
• Mathematics and statistics as applied to quality metrics and performance monitoring.
• Customer service principles related to quality performance and satisfaction.
• Training and instructional methods, including evaluation of training effectiveness.
• Human behavior and motivation as it relates to learning and system adoption.
• Computer proficiency, including Microsoft Office (Outlook, Word, Excel, PowerPoint).

Required Education and Experience

• Bachelor’s degree in a technical, scientific, or business discipline, or equivalent relevant experience.
• Hands-on involvement in QMS activities within a manufacturing environment, including at least one of the following:
• Internal auditing
• Corrective action administration
• Document control
• Quality records management

Preferred Qualifications

• Bachelor’s degree in engineering or related technical field.
• 3 years of experience executing QMS activities in steel, pipe, or heavy manufacturing.
• Experience working within ISO 9001 or API Q1 certified environments.
• Experience with SAP, particularly in quality modules (nonconformance tracking, CAPA workflows, quality notifications).
• Experience supporting QMS implementation or improvement initiatives