What are the responsibilities and job description for the Program Administrator (Asset Management) position at Zobility?
Job Description:
- The Asset Management Program (AMP) team supports operators through the lease and exchange of major aerospace components.
- We are seeking a detail-oriented, customer-focused professional to assist with key Asset Management activities related to our rotatable pool.
- Responsibilities:
- Serve as a primary point of contact for customers, providing asset availability details, preparing quotes, and supporting lease and exchange transactions for major rotatable components.
- Support airlines and Maintenance, Repair & Overhaul (MRO) facilities for all Aerostructures OE aircraft and engine configurations, including Aircraft on Ground (AOG) situations.
- Manage communication with external customers via phone and email to ensure timely, accurate, and professional service.
- Coordinate internally with Aftermarket Technical Services, MRO partners, Distribution Centers, Licensing, Finance, Pricing, and other functional groups to facilitate smooth transactions.
- Collaborate with internal support teams to gather, input, and update data within MS Dynamics and Salesforce.
- Requirements:2 years customer support
- Exemplary verbal and written communication skills
- Proficient organizational skills with ability to prioritize and complete tasks with minimal direction
- Able to solve customer problems utilizing resident processes/systems
- Fully competent in Excel, Word, Outlook, PowerPoint.
- Preferred:
- Previous aerospace experience
- Ability to create PowerBi reports
- Education:
- BA/BS
- Business or Engineering degree Preferred