Remote/Traveling - Sales Account Manager (Northeast Territory)

Who are we?

ZLINE Kitchen and Bath is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio. ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures at an attainable price. Each collection is meticulously designed and shipped in the United States, and we are proud to be a progressive American company that supports local communities through hiring locally and giving back.

We’ve become a household name in the luxury appliance industry, partnering with The Home Depot, Lowe’s, Costco, and Wayfair, among many reputable dealers and retailers nationwide, to market and sell luxury appliances such as range hoods, refrigerators, dishwashers, and ranges. We’re known for our attention to detail and commitment to our customers and employees alike. We believe in innovation and honest business, and we’re proud of the products we create, the services we offer, and the team that makes the ZLINE Attainable Luxury® experience possible. ZLINE is forging its own path—will you help us tell our story?

We are a four-time (2022, 2023, 2024, and 2025) Certified Great Place To Work®. Go here to learn more, and follow us @zlinekitchencareers on Instagram for a behind-the-scenes look at what it’s like to work for ZLINE.

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As a Remote - Sales Account Manager in Pennsylvania, you will be the first face our Dealers see, and the first voice they hear over the phone that represents ZLINE! Our Sales Account Managers are positive, upbeat people who value knowledge, customer satisfaction, and helping others. We are seeking someone who wants to excel in their career, push boundaries, create new strategies, and work their way up! This is the perfect position for those with light sales experience looking to hone their skills in the sales industry. Potential for growth at ZLINE is limitless, so bring a dedicated and hungry attitude to get in on the ground floor. We enjoy watching your skill sets, education, personable skills, and computer literacy skills grow on the job! Sales Account Managers enjoy building relationships, making sales, staying competitive with their awesome team, and are excellent communicators.

ZLINE’s customer experience is a top priority - Everyone hired on as a ZLINE employee will receive 30 days of customer experience training before moving into their respective department training. This training is proven to be the best way to learn product and company knowledge, which is applicable to every role within the company.

Requirements

• Must be physically located in the state of Pennsylvania, USA
• Ability to travel around 60% of the time to see out-of-town dealers is a must
  
• High school diploma or equivalent required, Bachelor's Degree preferred
• Management experience is a plus
• Excellent verbal and written communication skills 
• Great organizational and follow-up skills
• Literacy with Mac OS computer systems
• Familiarity with the Google Suite (ie, Docs, Sheets, Calendar, Gmail)
• Ability to be on the phone, email, and communicate for about 8 hours/day
• Familiarity with Salesforce CRM preferred
• Sales or Dealer relationship management experience
• Dedicated to being a forever learner of Product Knowledge (We create new SKUs every quarter!)
• Ability to go above and beyond what is asked of you
• Bilingual is a plus

Key Roles

• Full Account Management and Ownership: Manage a portfolio of Dealer Partners by processing orders, providing support, and growing business sales
• Patience and understanding of customer needs, ability to de-escalate when necessary
• Develop and maintain strong relationships with Dealer Partners
  • Identify opportunities to grow accounts
  • Identify areas of improvement for accounts (both internal and external)
• Ensuring up-to-date product information, inventory, and promotion materials
• Conduct training: virtual, in-person
• Convert Leads to Accounts

Work from Home Office Hours:

Monday - Thursday 8:00 am - 5:00 pm EST with a 1-hour lunch

Fridays 8:00 am - 4:30 pm EST with a 30-minute lunch

Benefits & Perks

Available to all full-time employees after 90 working days

• Medical, Dental, Vision, & Life Insurance
• 401 (k) Match at 6%
• Flexible Spending Account 
• Profit Sharing
• Professional Development Assistance
• Paid Time Off
• 7 Paid Holidays
• Paid Parental Leave after one year of employment
• Ample Opportunity for Advancement, We want to see you grow! 

EEO

ZLINE Kitchen and Bath is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ZLINE Kitchen and Bath, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.