Executive Assistant

Zirtual is a work-life balanced company that offers clients experienced, educated remote executive assistants for their personal and professional needs. Our Canada and US-based Virtual Assistants (VA) strive to meet and exceed client needs and expectations.

The Virtual Assistant is a vital member of Zirtual. The VA is the main point of contact with clients and will work independently with the clients. The VA will receive support from their assigned Account Supervisor, who will assist the VAclient relationship with plan modifications, questions, and provide feedback on quality, delegation issues, and more.

The VA will provide a high-level professional administrative service by working on tasks and projects as assigned by the client, and ensuring they are executed on time and to the highest level of quality. The VA is responsible for being the main point of contact for their assigned clients, and being familiar with each client's needs and preferences. The VA must have consistent and proactive communication with clients and the Account Supervisors. Virtual Assistants are expected to be available for clients during business hours as agreed upon with each client but around-the-clock availability is not expected. Virtual Assistants send weekly usage reports, respond to all communication within a two-hour response window, maintain detailed and up-to-date client profiles, and follow Zirtual's best practices for success.

Essential Duties and Responsibilities:

The VA may assist the client with:

Project management and organization-

• Facilitate on-time project and goal completion
  
  

Personal and business calendar management-

• Scheduling and coordinating appointments as necessary
• Proactively monitoring the client's calendars to identify potential conflicts and ensure the team is maximizing the client's time
  
  

Research-

• This may include research on events, travel, projects, etc
• Provide research results to the team members within an established time frame, based on best practices learned in Zirtual training and team preferences
  
  

Purchases-

• Ensuring specifications of the purchase meet the client's satisfaction
• Expense reporting and organization of expenses as necessary
• Administrative tasks-
• This may include but is not limited to: inbox management, calendar management, transcription, standard business correspondence, research, and data entry
  
  

Email inbox management-

• This may require, among other responsibilities, responding to and organizing emails as necessary, based on specific guidelines provided by the client and in line with Zirtual policies and practices
• Social media management and marketing
  
  

Attend meetings virtually-

• Draft agendas, take meeting minutes, and provide follow-up as required
• The VA must provide continuous clear communication about task status, needs, and questions to their clients. They should:
• acknowledge all tasks assigned within the established time frame
• ensure that they understand expected due dates, and communicate any changes or delays with the client
• ensure the client is aware of their hour usage and renewal dates by sending a Weekly Usage Report, and if requested, end of day reporting
• The VA should be open to feedback from the Account Supervisor on Key Performance Indicators, task quality, and time management
• The VA will reach out to the Account Supervisor whenever they need additional task support or client coverage during a vacation or illness. The Account Supervisor will facilitate assistance from other VA's
• Accurately and in real-time track all billable hours for the client in the official Zirtual time tracking system
  
  

Other duties as assigned.

Requirements


Desired Skills and Attributes:

• Bilingual (English/French)
• Clear, precise, proactive, and professional written and verbal communication skills
• Ability to organize and effectively prioritize tasks
• Ability to multi-task with various programs and learn new programs as required
• Ability to commit to a minimum of one year with Zirtual
• Must have meticulous attention to detail, along with the ability to comprehend difficult tasks
• Capable of responding to stress in a fast-paced environment
• Strong interpersonal skills and ability to quickly develop working relationships
• Affable and enthusiastic attitude toward teamwork
• Internet/Web and computer savvy
  
  
  

Qualifications:

• Associate's Degree, Bachelor's Degree, or a minimum of 7 years experience as an Executive Assistant to C-level executives
• Minimum of 4 years of administrative experience
• Preferred experience working with C-level executives
• Experience in the Medical industry
• Experience in the Real Estate industry
• Preferred experience using JaneAPP
• Proficiency with Google Suite and Google Calendar, and fluency in Microsoft Office
• Proficiency with a task management program such as Trello or Asana
• Preferred experience with a communication program such as Slack
• Preferred experience with a CRM platform such as SalesForce, Hubspot, or Zoho
• Preferred experience with an expense reporting program such as Quickbooks or Expensify
• Preferred experience with a travel management program such as Concur
• Preferred experience with a social media management program such as Hootsuite and Wordpress
• Reliable Internet connection, computer, and phone
• Typing ability of at least 50 WPM with accuracy
• Available during business hours PST or EST Monday-Friday, unless otherwise agreed in writing with each client
  
  
  

Compensation

• You will be compensated as an independent contractor. VA's are paid a set amount of their client's monthly plans with monthly pay averaging $1500-$3800 per month depending on the client mix
  
  
  

Protecting Yourself from Recruitment Scams

Zirtual is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in phishing and fraudulent schemes where individuals impersonate Zirtual representatives and offer job seekers false interviews or job offers. These scams often attempt to extract payment or sensitive personal information.

To help you navigate your job search with confidence, please keep the following points in mind:

No Financial Requests: Zirtual will never ask for payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates

No Equipment: Zirtual does not provide equipment and does not request candidates to pay for equipment.

Please always verify communications:

• Direct from Zirtual: If you receive an email from one of our recruiters, it will only come from an @zirtual.com address
• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @zirtual.com before providing any personal information or clicking on links
• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Zirtual, please report it immediately to support@zirtual.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts