What are the responsibilities and job description for the Customer Service Representative (Remote) position at Ziply Fiber?
The Customer Service Representative (Remote) will serve as a vital link between the company and its customers, delivering support through multiple channels such as phone, email, live chat, and social media. Working as part of a large department, this role involves resolving customer inquiries, processing orders, managing complaints, and maintaining accurate records to ensure a satisfactory customer experience. Representatives will utilize various communication platforms, general office software, and custom internal tools to effectively support and engage with customers.
Responsibilities
- Provide customer support through phone, email, live chat, and social media
- Resolve inquiries promptly and accurately
- Process customer orders efficiently
- Handle and resolve customer complaints professionally
- Perform accurate data entry and CRM management
- Maintain up-to-date product knowledge
- Collect and report customer feedback
- Generate reports to track service metrics
Preferred Qualifications
- 3 years of experience in customer service
- High School Diploma or equivalent
- Proficiency with CRM software and Microsoft Office
- Strong communication and active listening skills
- Effective problem solving and conflict resolution abilities
- Excellent time management and multitasking capabilities
Salary : $50,000 - $65,000