What are the responsibilities and job description for the System Information Tech position at Zip Zap IT Solutions, LLC?
We are seeking a detail-oriented and service-driven Systems Information Technician.
About Zip Zap IT Solutions, LLC
Zip Zap IT, a national leader in digital transformation, offers one of the most comprehensive portfolios on the market, spanning consulting, systems integration, industry-specific solutions, infrastructure management, and business process services. It provides end-to-end solutions to address the core business needs of federal agencies and other organizations, helping them remain competitive and grow. By combining added value with innovative, high-performance services, Zip Zap IT excels at guiding its clients through their transformation projects to help them make the most of information technology.
Description
Position Summary:
We are seeking a detail-oriented and service-driven Systems Information Technician to provide comprehensive IT support our external clients. This is a full-time hybrid role for an Information Technology System Administrator/Technician. This role involves hands-on technical assistance across a range of systems, including desktop support, software installation, troubleshooting, and general IT maintenance. The ideal candidate is proactive, responsive, and committed to delivering reliable technical solutions in a small business setting.
Key Responsibilities:
- Provide day-to-day desktop and end-user support for hardware, software, and network-related issues.
- Install, configure, and maintain operating systems, applications, and business software tools.
- Troubleshoot technical problems efficiently—both remotely and on-site—ensuring minimal disruption to business operations.
- Assist with user account creation, permission management, and routine system updates.
- Support data backup systems, antivirus tools, and other security protocols.
- Document support procedures, system configurations, and solutions for future reference.
- Communicate clearly with non-technical users to resolve issues and explain technical matters in an accessible manner.
- Collaborate with external vendors or service providers when escalated support is required.
Qualifications:
- Associate’s degree or equivalent certification in Information Technology, Computer Science, or related field (or equivalent work experience).
- 4 years of experience in IT support, preferably within a small business or multi-role environment.
- Strong knowledge of Windows and/or Mac OS environments, Microsoft 365, and common business applications.
- Familiarity with networking fundamentals (routers, switches, firewalls) is a plus.
- Ability to manage multiple support requests with professionalism and prioritization.
- Excellent problem-solving and communication skills.
Preferred Attributes:
- Experience working in a small team or entrepreneurial environment.
- Self-starter with the ability to work independently and manage time effectively.
- Comfortable supporting both on-site and remote users.
Benefits:
- Comprehensive health insurance coverage
- Dependent health insurance coverage
- Dental insurance plans
- Vision insurance plans
- Life Insurance
- Health Savings Account (HSA) option
- Paid holidays and vacation time
Salary
$17 - $20 per hour
Salary : $17 - $20