What are the responsibilities and job description for the Solutions Engineer (onsite) position at Ziosk?
Solutions Engineer (onsite) – Plano, TX
Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more – helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.
Our secret sauce? Our people! Every day, they’re cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry.
Want a seat at our table? We are looking for a proactive and skilled Solutions Engineer with strong expertise in IT, payments, and Point of Sale (POS) integrations. In this role, you will work closely with new restaurant customers to assess their technical requirements and design tailored solutions for seamless Ziosk deployments. You will create comprehensive installation playbooks, act as a liaison between customers and the software development team and provide both deployment and post-deployment support. This position requires both collaboration and independent problem-solving, with the ability to translate complex technical needs into practical, customer-focused solutions.
The Main Course – Responsibilities
- Partner with new restaurant customers to gather technical requirements for POS, payment processors, and related systems.
- Develop customized installation playbooks that ensure smooth and efficient Ziosk deployments.
- Stay current on Ziosk technologies, including Azure cloud infrastructure, POS integrations, and payment processor solutions.
- Serve as a bridge between customers and the Ziosk software development team to align deployment needs.
- Troubleshoot technical challenges during deployments, ensuring minimal disruption for customers.
- Document best practices, deployment procedures, and lessons learned to improve future rollouts.
- Provide post-deployment support to ensure customers maximize value from Ziosk solutions.
What You Bring to the Table – Qualifications
- 5 years of experience in IT operations or solution engineering.
- Proven success in customer-facing roles with technical solution delivery.
- Proven track record in a customer-facing role, ideally working with restaurants or similar businesses.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Demonstrated analytical and problem-solving skills.
- Strong communication skills with experience liaising between customers and technical teams.
- Self-motivated with a demonstrated ability to take ownership and drive results.
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano, TX. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.