ATM Coordinator (IT Technician)

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today

We are seeking an ATM Coordinator (IT Technician) to join Zions Bancorporation in Midvale, Utah. The ATM Coordinator plays a key role in keeping the ATM fleet up and operational by troubleshooting network, hardware, and software faults on the machines.

Responsibilities:

• Manage inbound calls in a timely manner
• Coordinate via phone and email affiliate requested moves, adds and changes of ATM equipment by working directly with vendors, property management, and IT to facilitate the process
• Manage ATM maintenance projects, such as screen changes, ATM or system updates, etc.
• Facilitate virtual meetings with vendors, track and provide problem resolutions, service agreement issues, and branch/operations updates
• Provide troubleshooting to branch network callers and dispatch vendors for hardware/software issues
• Other duties as assigned

Qualifications:

• Proficient knowledge of and ability to trouble shoot computers and/or system, help desks, and/or banking operations.
• Ability to coordinate and work with affiliate bank staff and vendors over the phone on projects, equipment change/add requests, and other ATM issues.
• Ability to identify customer's needs, clarify information, research issues, and provide timely solutions/alternatives.
• Strong phone and verbal communication skills along with active listening.
• Requires High School diploma or equivalent and some experience with ATMs and ATM systems, banking, and banking operational processes or other directly related experience. A combination of education and experience may meet qualifications.
• Driving is an essential function of this role and as such, employees must have a valid driver’s license and good driving record.

Location:

This position is fully in office (5 days a week) at the Zions Technology Center in Midvale, UT and supports locations in the Salt Lake Valley.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.