IT Support Specialist

Salary range: $54,000 - $68,000

The base salary listed is a range. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to the base salary, this position is eligible for a bonus, providing the opportunity to earn additional compensation.

Benefits

Our Total Rewards programs continue to lead, innovate and embody our core values – caring for the health and wellbeing of all. Zinpro offers a competitive salary and a premium benefits package, including 100% employer-paid healthcare and generous paid time off. We provide a wide range of benefits and resources designed to support you at every stage of life: education assistance, retirement planning, 401(k), disability and long-term care insurance, travel assistance, fitness reimbursement, gift matching, and more.

Our Culture of Care – Zinpro®

Position Summary

As an IT Support Specialist, you will be a part of Zinpro’s Help Desk support team and contribute to the mission of providing superb customer service and technology support to Zinpro employees globally. Technology and systems you will support include user computers and devices (Windows, Apple, Android, virtual machines); business, communication, and collaboration software; printers, hardware, and peripherals.

Essential Functions

• Provide superb customer service and support to end-users around the world.
• Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to support SLAs.
• Maintain the integrity of end-user devices through upgrades, support, and new technology deployments.
• Set up and deploy company computers and devices according to defined configuration standards.
• Install, support, and assist end-users in the usage of business, communication, and collaboration software and tools.
• Participate in employee on-boarding and off-boarding processes.
• Ensure an accurate, up-to-date inventory of all company computers and devices.
• Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand ups.
• Perform additional tasks as assigned by the IT Support and Procurement Manager.

Additional Functions

• Support, implement, and administer corporate policy and company strategy.
• Cooperate in a team environment with other IT personnel to effectively provide technology services to the company.
• Maintain and update Industry certifications and knowledge of relevant systems to the position.
• Follow through on assigned tasks, work independently, and complete work on time.
• Follow instructions and management direction; display cooperative behavior.
• Tactfully and courteously, maintain a good working relationship with coworkers.
• Effectively communicate technological-based information to all levels of employees in a manner that can be understood by non-technical people.

Qualifications

Required:

• Associate in computer science, computer information technology, or equivalent.
• 2 years of experience supporting current technologies: Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization.
• Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses.
• 2 years of experience with ITSM software and its processes (ServiceNow is a plus).
• Familiarity with RSAT and its applications.
• Knowledge of the principles, methods, and techniques involved in help desk operations.

Preferred:

• Working knowledge of LAN/WAN networking.
• Industry Standard certifications such as ITIL, A , Network , or Security
• Experience working in a team-based collaborative environment.
• Strong communication and multi-tasking skills.
• Familiarity with project and change management principles.
• Ability to work autonomously with good organizational, analytical, and problem-solving skills.

Work Environment and Physical Requirements

The work environment characteristics are those consistent with a standard office environment.

Positions in this class typically require typing, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required occasionally, and all other sedentary criteria are met.

Schedule Requirements

• Hybrid model work schedule that includes specified in-office days and days working remotely.
• Provide 24x7 second-level technical support for critical incidents, working with third-level colleagues and vendors as required.
• Adheres to attendance and punctuality standards. Maintains suitable availability to ensure proper execution of duties, whether at various sites or via remote connection.

Travel Requirements

• The work environment characteristics are those consistent with a standard office environment but also include computer room, lab, plants, and warehouses.
• Travel is required to local plants, warehouses, and domestic sales offices.
• Travel may be required to international sales offices.

About Zinpro

For more than 50 years, Zinpro has pioneered the research and development of performance trace minerals and innovative solutions that improve the health and wellbeing of both animals and people. As a family-owned, privately held company, we have grown steadily thanks to our quality products, expert staff, and a commitment to helping our customers achieve more through science-based trace mineral nutrition. With regional sales offices in 11 countries and products marketed in more than 70 countries worldwide, Zinpro is the global leader in advancing greater nutrition and smarter practices for a better, more sustainable world.

Working at Zinpro means you’ll make a positive difference in the world, working as part of an authentic and caring community of bright, passionate people. You’ll gain broad experience in a growing company known for its exceptional commitment to employees, customers, and our communities. And you’ll quickly see that your unique ideas and perspectives are valued here, where we work continually to create diverse, equitable and inclusive teams.

Competencies and Core Values

Must possess qualities and skills that align with Zinpro’s Core Values:

• Build Trust: We believe in being purposeful with our words and actions. We work to build trust with customers, vendors, and co-workers through being truthful and fulfilling our commitments. We honor our word and are accountable for our actions.
• Win Together: We believe we can better achieve when we work united, internally and with customers. When we embrace and leverage our diverse individual talents with global perspectives, we create a team that’s stronger and smarter than any one individual. We are all bound by the belief that when we work together, we can realize greater potential.
• Serve Generously: We believe in putting people first, supporting each other’s efforts and treating all with kindness and respect. We work in partnership with customers and ourselves to create opportunities; a win for another is a win for us.
• Always Improve: We believe in what’s right and pursuing continuous growth and improvement for customers, our company, and ourselves. Our high expectations drive us to consistently and reliably deliver the highest quality. We work to be better each day.
• Dream Big: We believe advancement starts with being curious. We embrace the freedom to explore, create, and express ideas without the fear of failure. We always learn from each other and our customers, from our successes and our mistakes.

Zinpro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.