What are the responsibilities and job description for the Inside Sales Representative position at ZIM Integrated Shipping Services?
Main purpose of the Role:
Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM’s commercial goals.
Main Tasks:
Manage the sales cycle for assigned customers, from lead qualification to deal closure
Self-sufficient with respect to rate requests and sales administrative duties
Identify and pursue opportunities for cross-selling
Maintain consistent phone & email contact with customers to drive engagement and satisfaction
Collaborate to solve customer issues and enhance service quality
Share sales materials and market updates with customers & prospects
Analyze customer potential and identify growth opportunities
Assess market trends, customer needs, contract terms and rates, and competitor offerings
Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
Follow and use sales best practice and tools
Assist in development of strategic and tactic sales plans to accommodate personal and corporate goals
Monitor and report sales goals/targets/KPIs in line with company’s objectives
Requirements:
Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM’s commercial goals.
Main Tasks:
Manage the sales cycle for assigned customers, from lead qualification to deal closure
Self-sufficient with respect to rate requests and sales administrative duties
Identify and pursue opportunities for cross-selling
Maintain consistent phone & email contact with customers to drive engagement and satisfaction
Collaborate to solve customer issues and enhance service quality
Share sales materials and market updates with customers & prospects
Analyze customer potential and identify growth opportunities
Assess market trends, customer needs, contract terms and rates, and competitor offerings
Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
Follow and use sales best practice and tools
Assist in development of strategic and tactic sales plans to accommodate personal and corporate goals
Monitor and report sales goals/targets/KPIs in line with company’s objectives
Requirements:
- Academic education: College degree in Business Management/Marketing/Logistics - preferred
- Experience in sales or marketing, preferably within the shipping/logistics industry
- Experience using CRM platforms - preferred
- Proficient in MS Office
- Excellent command of English (speaking, reading and writing)