ServiceNow Tester

Work sponsorship is available for this position.

Job Title: ServiceNow Tester Senior

Locations: Onsite in Plano, TX or Mclean, VA (5 days a week)

Interview Type: In-Person

Job Overview:

Must Have Qualifications: Hands on testing with ServiceNow, experience with ServiceNow ATF testing,

Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions. This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.

Responsibilities:

• Develop, document and maintain the test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using ServiceNow ATF (Automated Test Framework).
• Create test cases based on functional and technical requirements.
• Collaborate with developers, business analysts, and QA teams to validate functionality.
• Analyze test results and report defects in a timely manner.
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.
• Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules.
• Develop reusable test templates for future automation initiatives.
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across ServiceNow upgrades/releases.
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

Required Qualifications:

• 5 – 8 years of experience with QA.
• 3 years of hands-on ServiceNow ATF testing experience (with focus on IRM/GRC).
• Strong automation experience (Selenium).
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3 years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2 years’ experience with Agile/Scrum methodologies.
• Knowledge of test planning, test case creation, and defect management.

Benefits: We offer a benefits package including medical, dental, vision, and 401(k).

Compensation: $55.00 – $60.00 per hour. This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.