Production Support - Hybrid Role - Locals Only

"Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client".

NO THIRD PARTIES PLS

THIS IS A DIRECT CLIENT REQUIREMENT !

Those authorized to work without sponsorship are encouraged to apply please.

Reach Saakshi Sahni - 703-955-1070

Email: saakshi(at)zilliontechnologies(dot)com // 7039551070

Operational Support / Production Support

Duration: Long Term Ongoing Project

Direct Banking Client

Hybrid Role - 3 Days a week in Vienna , VA / 2 Days Remote

$40/hr w2

"Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client".

*This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k).

Compensation :

$40/hr w2

Description:

We are seeking a Technology Support Analyst to provide frontline support for enterprise HR systems and business applications. This role focuses on production support, issue triage, and coordination of standard, repeatable support activities to ensure system stability and a seamless user experience.

Key Responsibilities:

• Serve as the first point of contact for technology-related support requests and incidents

• Manage intake of requests and perform initial triage, categorization and prioritization of tickets and ensure complete and accurate documentation

• Monitor support queues and intake channels to ensure timely response

• Resolve low-risk, standard, repeatable issues using established procedures and knowledge base articles.

• Coordinate routine system updates and maintain an up-to-date calendar of releases and maintenance activities.

• Perform basic system validations, data checks, and post-release verification activities.

• Identify recuring issues and recommend improvements to reduce manual effort and repeat incidents.

• Perform basic reporting on intake and progress metrics to identify trends and insights for improvement opportunities.

• Maintain and update reference materials and support documentation

Qualifications:

• 3-5 years of hands-on operational support experience in a production support environment. Experience with Oracle HCM and/or Service Now is preferred.

• Familiarity with Incident and Request Management concepts

• Basic understanding of ticketing systems (ie. ServiceNow, Azure DevOps, etc.)

• Strong organizational and prioritization skills

• Excellent communication and customer service skills

• Ability to follow defined processes and work independently within established guidelines.

Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070

Thanks,

Saakshi Sahni

Zillion Technologies Inc.

Director - Talent Acquisition

Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070

"Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."