Manager on Duty (Heavenly Island Lifestyle Hawaii Kai)

Where Passion Meets Hospitality

At Heavenly Hawaii Kai, we don't just serve food; we live by a culture that celebrates our craft and our community. We are looking for dedicated individuals to join our ‘Ohana.

Our Core Values

Passion & Humility: We bring fire and energy to everything we do. We are lifelong learners who strive to improve ourselves through teamwork and Kokua. We love our craft, our food, and the islands we call home.

One Team: We celebrate diversity. We believe that our different backgrounds and perspectives are what make our team and our services stronger.

Wholehearted Hospitality: We create lasting memories by blending the spirit of Aloha with the Japanese tradition of Omotenashi. We don't just serve guests; we anticipate their needs and ensure every person feels truly welcome.

Commitment to Hawaii: Sustainability isn't a buzzword for us—it’s a responsibility. Through "Local First" sourcing and eco-conscious operations, we strive to protect the future of Hawaii while supporting our local farmers.

POSITION SUMMARY

The Manager on Duty (MOD) is a key leader responsible for supporting the Assistant General Manager (AGM) and the General Manager (GM) in executing daily operations, maintaining high standards of service and food quality, and ensuring customer satisfaction. This team-oriented role involves supervising staff, enforcing policies and procedures, and assisting in meeting performance targets in accordance with Zetton, Inc. values – Passion, One Team, Hospitality, and Sustainability.

ESSENTIAL DUTIES

Shift Supervision & Team Support

• Supervise daily shift operations, ensuring front-of-house team follows established opening, mid-shift, and closing checklists.
• Monitor staff performance during shifts, providing immediate coaching and retraining to ensure service standards are met.

Quality Control and Compliance

• Conduct routine walkthroughs to ensure food safety, cleanliness, and brand standards are maintained during the shift.
• Resolve immediate guest concerns and staff issues on the floor, escalating complex matters to the AGM or GM.
• Perform daily safety and sanitation audits to ensure strict compliance with health and fire regulations.
• Monitor alcohol service to ensure all staff adhere to local and state liquor laws and verify certifications are up to date.

Operational Administration & Inventory

• Perform physical inventory counts of food and beverage stock; draft purchase orders based on established par levels for AGM/GM review.
• Receive and verify deliveries, checking for product quality and accuracy against invoices.
• Identify and report equipment maintenance needs or supply waste to the GM to assist in cost control.

EDUCATION, SKILLS, AND QUALIFICATIONS

• Education: High School Diploma (or GED/equivalent) required. An Associate’s Degree (or other 2-year degree) is preferred.
• Experience: Minimum 2 years of supervisory experience in a restaurant setting.
• Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays, as required by operational needs.

BEHAVIORAL CHARACTERISTICS

• Active Supervision: Remain present on the floor to guide team members.
• Coordination: Adjust tasks in real-time based on guest volume.
• Communication: Clearly deliver shift goals and feedback to the team.
• Dependability: Ensure all operational checklists and safety protocols are completed without fail.

PHYSICAL DEMANDS

• Activity: Regularly required to stand and walk for extended periods (up to 8–10 hours).
• Lifting: Must be able to move up to 25 pounds regularly and 50 pounds occasionally.
• Manual Dexterity: Frequently required to use hands to handle equipment, POS systems, and glassware.

WORK ENVIRONMENT

• Exposure to high-temperature kitchen environments and walk-in freezers.
• Moderate to high noise levels typical of a busy restaurant environment.
• Occasional exposure to cleaning chemicals and airborne particles.

Website: https://www.heavenly-hawaiikai.com/

Pay: From $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Salary : $26