What are the responsibilities and job description for the Help Desk Technician position at Zettalogix INC?
Job: Help Desk Technician
Location Hackensack, New Jersey
Full Time
Full benefits, overtime & bonus eligible
Our client, a top regional law firm, is seeking a Help Desk Technician for its Hackensack, New Jersey office. This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m.
The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system.
Key Qualifications:
Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word)
Experience with iManage strongly preferred
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to work independently or as part of a team
Exceptional attention to detail and documentation discipline
The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions. Prior experience in a law firm or professional services environment is preferred. A degree in Information Systems or a related field, or equivalent work experience, is also preferred.
Candidates must have stable resumes - freelance, temp, contract backgrounds will not be considered.
THIS IS NOT COMMUTABLE BY PUBLIC TRANSPORTATION