Senior Director, Customer Success

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Zeta Global is looking for a Senior Director, Client Success (Supply) to lead operational excellence and revenue growth across our publisher-facing Client Success team.

In this role, you will build the operational infrastructure that enables the team to scale; establishing consistent workflows, reporting frameworks, and Salesforce discipline; while partnering with Customer Success Managers to drive renewals, expansion and long-term value across our publisher ecosystem.

You will ensure the team operates with clarity and accountability around pipeline visibility, opportunity development, and pacing to revenue goals, while also serving as a senior advisor for strategic publisher relationships. The leader will help evolve the Supply CS organization into a commercially accountable team that identifies and captures growth opportunities while delivering exceptional partner outcomes.

Drive Operational Excellence

• Build and scale operational processes that enable the Supply Client Success team to operate efficiently and consistently
• Establish standardized workflows, templates, and reporting across account planning, opportunity development and revenue tracking
• Own Salesforce data quality and opportunity hygiene to ensure accurate forecasting, pipeline visibility and expansion tracking
• Develop reporting that tracks team performance, account health, renewals and pacing against revenue and growth targets
• Identify operational gaps and implement improvements that increase team productivity and transparency

Lead & Develop the Team

• Manage and mentor a team of Client Success Managers supporting strategic publisher partners
• Coach CSMs on account strategy, value articulation and identifying expansion opportunities
• Help the team build and maintain healthy pipelines within existing accounts
• Partner with CSMs on renewals, upsells opportunities, account strategy and executive engagement
• Foster a culture where Client Success owns both publisher outcomes and revenue growth

Act as a Strategic Partner to Key Accounts

• Serve as a senior contact and escalation point for strategic publisher partners
• Build trusted relationships with executive stakeholders and help align Zeta Global’s solutions with partner goals
• Partner with CSMs to identify new monetization opportunities, product adoption paths and growth initiatives

Collaborate Cross-Functionally

• Partner with Supply Operations, Business Intelligence, Product and Support teams to ensure consistent service delivery and client outcomes
• Surface insights from customers and frontline teams to inform internal priorities and improvements
• Communicate team performance, operational insights, and customer impact to Client Success leadership

Qualifications:

• A minimum of 5 years' experience in Client Success, Account Management, or Publisher Partnerships (Supply Side), with proven responsibility for growing revenue in existing accounts
• A minimum of 7 years’ experience in the digital media, publisher, or ad tech space
• Experience managing and developing high performing teams
• Track record of building strong executive level client relationships
• Strong operational mindset with experience driving pipeline discipline, forecasting and Salesforce hygiene
• Detail oriented, responsive to deadlines, able to juggle multiple tasks and prioritize appropriately.
• Exceptional oral and written communication skills
• Deep understanding of Ad Serving, CRM Data/Audiences, Ad Tags, Email Service Providers (ESP), basic understanding of HTML, and how publishers make money
• Self-Starter with a strong level of time management skills and the ability to multitask and reprioritize independently

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $150,000 - $165,000.00, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases