IT Process Manager (m/f/d)

In our IT Transformation & Country Management division of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a “IT Process Manager (m/f/d)”. Your Tasks & Responsibilities: In your role as "IT Process Manager (m/f/d)" in our Demand, Portfolio, and Service Management department you will play a pivotal role in shaping and optimizing our IT processes. You will evaluate existing workflows to identify inefficiencies and bottlenecks as well as design and implement new or improved processes that enhance demand, portfolio, and service management. In regards to stakeholder collaboration you will be responsible for gathering requirements from internal stakeholders and provide expert support throughout the process lifecycle and act as a bridge between business needs and technical solutions. You will also drive implementations by leading cross-functional teams to roll out new processes, ensuring smooth adoption and effective change management across the organization. Furthermore you will also define key performance indicators (KPIs), monitor portfolio performance, and regularly report governance metrics to management. You are also responsible for maintaining clear and comprehensive documentation of processes, standards, and procedures to ensure transparency and compliance. You will also proactively identify opportunities for process improvements and contribute to a culture of innovation and excellence within the IT Transformation & Country Management division. In this role you will also oversee day‑to‑day service delivery, incident and problem management and be responsible for the continuous improvement of operational processes to ensure that agreed service levels are consistently met and aligned with business needs. What We Are Looking For: Completed degree in Business, Engineering, Information Technology, or a comparable qualification Solid knowledge of IT governance, process modeling (e.g., BPMN, Signavio), and service design methodologies Strong analytical and problem-solving skills, with the ability to identify bottlenecks and develop effective solutions Excellent communication and interpersonal abilities, enabling you to collaborate with stakeholders at all levels and translate business needs into requirements Proficiency with modern collaboration and project management tools (e.g., MS Teams, Jira, Confluence, PlanView) Proactive mindset, willingness to drive change, and openness to continuous learning in a dynamic environment. · Experience in IT service management frameworks (e.g., ITIL) Familiarity with digital transformation projects or agile methodologies Very good knowledge of German and English, both written and spoken What we offer: Unique corporate culture: Based on the values of Ferdinand Graf von Zeppelin, we act as a foundation company that is future-oriented, social, and sustainable. We are sustainable: We live and breathe environmental and climate protection. And we take this seriously: by 2030, we will make Zeppelin climate-neutral in its day-to-day business operations. Creative freedom: With us, you get the opportunity to drive issues forward on your own responsibility. Grow with Zeppelin: We support you with extensive development opportunities and a diverse training program. Z Colorful: We work with targeted activities, such as our women's network and our impulse series, to anchor diversity and its appreciation at Zeppelin. Work-life balance: We offer you mobile and flexible working and 30 days of vacation. In addition, we have various offers and initiatives around the topics of health, children and care. Health and fitness: Through our ZFIT initiative, you can participate in various theme weeks and yoga classes, or even lease a company bicycle. Company pension plan: We support your pension. The Zeppelin Group is a global sales and service provider with extensive industry expertise in the fields of construction, drive and energy. The company’s success is built on its established brands Zeppelin Cat, Zeppelin Rental, and Zeppelin Power Systems as well as its plant engineering division, Zeppelin Systems. Zeppelin supports its customers with a comprehensive portfolio of services – ranging from consulting, engineering and sales to rental and project solutions as well as service, maintenance and digital solutions. With approx. 12,000 employees in 29 countries, Zeppelin is a high-performing, globally positioned group. In the 2025 fiscal year, Zeppelin generated revenue of 4.4 billion euros. The holding company is Zeppelin GmbH, with its legal domicile in Friedrichshafen; the corporate headquarters are located in Garching near Munich. The Zeppelin Group is owned by the Zeppelin Foundation. For more information, visit http://zeppelin.com