What are the responsibilities and job description for the Junior Systems Administrator position at ZEO Energy?
About Us:
Zeo Energy is a leading, fully integrated residential solar and clean-energy company powering the next generation of renewable solutions across the US. With 20 years of experience as a trusted national solar energy company, we’ve built our reputation on quality workmanship, long-term performance, and a customer experience that stays in-house from start to finish - sales, design, installation, service, and support.
Zeo Energy is focused on rapid growth and innovation. As a publicly traded company, we’re expanding our footprint and investing into clean-energy technologies. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.
Position Overview:
We are seeking a technically skilled and customer-focused Junior Systems Administrator/IT Help Desk to support our distributed workforce of field installers, office staff, and remote employees. This role combines hands-on technical support with systems administration responsibilities, requiring someone who can troubleshoot issues remotely, manage user accounts, and help maintain our technology infrastructure across multiple states. The ideal candidate thrives in a fast-paced environment, can quickly learn solar industry-specific software, and enjoys solving technical problems for non-technical users.
Key Responsibilities:
Systems Administrations (approximately 40% of your time)
- Manage user accounts in Google Workspace, Microsoft or similar platforms
- Administer access controls and permissions for business applications
- Perform routine system maintenance and updates
- Monitor system performance and security alerts
- Assist with software deployments and updates across the organization
- Maintain inventory of IT assets (computers, tablets, peripherals, licenses)
Help Desk & User Support (approximately 50% of your time)
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools
- Troubleshoot hardware, software, and network connectivity issues for field crews and office staff
- Support mobile devices (tablets, smartphones) used by installation teams
- Manage user access requests and password resets across all systems
- Document all support tickets with clear resolution notes in ticketing system
- Create and maintain user guides and knowledge base articles
- Train new employees on company technology systems and best practices
- Coordinate hardware repairs and replacements with vendors
- Support solar-specific software platforms (CRM, project management, proposal tools)
Projects & Continuous Improvement (approximately 10% of your time)
- Participate in IT projects including system implementations and upgrades
- Identify opportunities to improve IT processes and user experience
- Research and recommend new tools to enhance operational efficiency
- Document IT procedures and system configurations
- Support integration projects between business systems
- Assist with vendor management and software evaluations
Qualifications:
- 1-3 years in IT help desk experience or similar technical support role
- Strong knowledge with Google Workspace administration (user management, security, groups, etc.) or Microsoft Office365 administration (Exchange Online, SharePoint, Teams)
- Understanding of basic networking concepts (TCP/IP, DNA, DHCP, VPN)
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, Remote Desktop)
- Familiarity with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.)
- Mobile device management (MDM) experience preferred
- Basic understanding of cybersecurity principles
- Self-starter mentality with ability to prioritize and manage multiple urgent issues effectively
- Strong problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Patient and empathetic when working with non-technical users
- Comfortable learning new software systems quickly
- Customer service mindset with a focus on user satisfaction
Why Work at Zeo Energy?
- Be part of an innovative team dedicated to renewable energy and sustainability
- Opportunities for professional growth and advancement in a growing industry
- Competitive pay, 401(k), benefits, and a supportive work environment
Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus. Ability to lift and move computer equipment up to 50 lbs occasionally.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.