What are the responsibilities and job description for the Inspections Agent position at ZEO Energy?
About Us:
Zeo Energy is a leading, fully integrated residential solar and clean-energy company powering the next generation of renewable solutions across the US. With more than 16,000 home installations nationwide, we’ve built our reputation on quality workmanship, long-term performance, and a customer experience that stays in-house from start to finish - sales, design, installation, service, and support.
Zeo Energy is focused on rapid growth and innovation. As a publicly traded company, we’re expanding our footprint and investing into clean-energy technologies. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.
Job Description:
Position Overview:
We are seeking a highly motivated Inspections Agent to join our dynamic and culture-focused team. As an Inspections Agent, you will manage and schedule customer accounts through the inspection process including working closely with customers, field employees, and jurisdiction inspectors. You will be responsible for overseeing the scheduling, documentation of the work and results, and progressing the accounts.
Key Responsibilities:
- Manage the inspection calendar in assigned market including coordinating appointments with homeowners, city building departments, and field operations according to the jurisdiction’s requirements
- Monitor and track field employee attendance to ensure all scheduled calendar events are adhered to
- Review all projects in their assigned area to ensure they are progressing through the inspection process according to company standards and SLAs
- Review inspection results with homeowners and effectively communicate if any fixes are required, making sure to create a positive customer experience
- Maintain accurate project documentation, including updates in various CRM and Scheduling softwares and reports
Qualifications:
- Experience in the solar or renewable energy industry is preferred but not required
- Strong problem solving skills with the ability to quickly resolve unforeseen or time-sensitive scheduling conflicts to keep projects on track
- Experience with escalations and complain resolution
- Strong communication and interpersonal skills with field employees and customers
- Capability to work effectively in a collaborative team environment
- Ability to navigate websites, scheduling software, spreadsheets, and customer relationship management software
Why Work at Zeo Energy?
- Be part of an innovative team dedicated to renewable energy and sustainability
- Opportunities for professional growth and advancement in a growing industry
- Competitive pay, benefits, and a supportive work environment
Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.